Lantern Community Services · 21 hours ago
Director of Program Operations - Hudson Bay
Bronx, NY
Full-time
Onsite
Director/Executive
$70K/yr - $85K/yr
8+ years expLantern Community Services Inc is dedicated to helping New Yorkers impacted by homelessness achieve stability and independence. The Director of Program Operations oversees the daily operations of a new all-female shelter, ensuring compliance with regulations and managing staff to deliver safe, client-centered services.
Non Profit
Responsibilities
Oversee daily shelter operations, including access control, bed sign-in procedures, supply distribution, meal rosters, property storage, dorm inspections, logbooks, and incident reporting
Ensure full compliance with the Callahan Consent Decree and all DHS shelter operational requirements
Supervise and support Shift Supervisors, Residential Aides, and drivers to ensure safe, client-centered service delivery
Maintain appropriate staffing coverage at all times, including emergencies, severe weather, and disaster situations
Conduct regular supervision, performance evaluations, coaching, and disciplinary actions as needed
Ensure staff receive required certifications and ongoing training, including Safe Crisis Management techniques
Oversee contracted service providers (maintenance, security, food service, laundry, property management) and track vendor activity
Manage ordering, inventory, and monthly audits of operational, building, and client supplies
Ensure clients have timely access to meals, laundry, toiletries, and that food service meets NYC food safety standards
Complete and monitor required DHS reporting, including BCS food service reports and CARES vacancy reporting
Review and document incident reports, grievances, operational complaints, and follow-up actions
Maintain compliance documentation, including fire safety records and the site’s critical binder
Conduct building inspections with the Building Superintendent; track repairs, violations, and remediation
Oversee fleet operations, including vehicle scheduling, inspections, maintenance, and documentation
Build strong relationships with internal teams, security staff, and external partners to support smooth shelter operations
Perform other duties as assigned
Qualification
Required
High school diploma required; Bachelor's degree preferred
Minimum of eight years of DHS shelter operations experience, including at least two years in a supervisory capacity
Strong leadership, collaboration, and delegation skills with the ability to manage teams effectively
Demonstrated ability to work well under pressure, including during crisis or emergency situations
Excellent written and verbal communication skills, with strong organizational abilities
Proficiency in Microsoft Office, including strong Excel skills, and comfort working with databases such as CARES
Ability to utilize data and reporting tools to support compliance, track outcomes, and inform program decision-making
Preferred
Bachelor's degree preferred
Bilingual or multilingual skills preferred
Company
Lantern Community Services
Lantern provides innovative services to help New Yorkers who are formerly homeless or have recently aged.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roberta S.
Chief Operating Officer
Michael Winter
Chief Financial & Administrative Officer
Recent News
Canada NewsWire
2025-07-18
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