Aurora Mental Health & Recovery · 1 day ago
Client Service Representative - Float (59275)
Aurora, CO
Full-time
Onsite
Entry Level
$19.13/hr - $28.68/hr
2+ years expAurora Mental Health & Recovery (AMHR) is seeking full-time Client Service Representatives (CSRs) - Floats to provide essential administrative support and front desk coordination across multiple outpatient clinics and programs. The role involves conducting behavioral healthcare screenings, assisting with client services, and ensuring exceptional customer service while maintaining client confidentiality.
Health CarePersonal Health
Responsibilities
Welcome and greet all external and internal customers with dignity, respect, professionalism, and superior customer service. Answer incoming calls promptly, effectively resolve concerns, or transfer calls to the appropriate location for further assistance. Assist clients in scheduling, rescheduling, and canceling appointments, ensuring paperwork and forms are completed accurately and on time
Accurately perform and complete specialized Behavioral Health Care Screenings for new client services. Ask probing questions respectfully, assess crises non-judgmentally, respond empathetically, and provide necessary resources
Manage the daily call-out calendar and schedule CSR Float coverage at various locations. Float to agency locations as needed to ensure access to care service hours are maintained and best customer service practices are followed
Train new and existing CSR/CHAT team members to ensure they have the most current tools, approaches, and skills. Adapt training to meet diverse learning styles and provide clear daily direction
Maintain working knowledge of CSR agency functions and manage staff workflows, including checking in clients, collecting copayments at time of service, preparing end-ofday financial reports, and handling credit card receipts
Identify challenges, suggest process improvements, and provide on-the-job training to CSR/CHAT team members. Maintain a culturally sensitive, inclusive environment through communication and interactions
Collaborate with Aurora Mental Health & Recovery teams on projects and reports as needed
Ensure client inquiries, registration forms, and other documents are accurately entered and completed in the EHR. Obtain required documents and information from clients to complete insurance verification and EHR registrations, including photo IDs and insurance cards
Maintain a clean and tidy reception area. Report office maintenance requests, unlock and lock doors, disarm and arm alarms, order office supplies, and monitor equipment, submitting service tickets as necessary
Qualification
Required
Bachelor's degree – administration, education, mental health or related field
Valid Colorado Driver's License with a driving record that meets organizational requirements
Minimum of two years of customer service experience or work in a contact (call) center
One to two years of training experience with individuals or groups
Experience conducting or ability to conduct behavioral healthcare screenings
Ability to independently solve complex calls and situations
Ability to remain calm while interacting with staff and clients in person or via phone
Flexibility to adapt to the agency's evolving needs and a fast-paced environment
Advanced computer skills, including proficiency in Microsoft Office programs such as Word, Outlook, and Excel
Excellent interpersonal, organizational, and communication skills
Ability to multi-task, prioritize responsibilities, and demonstrate efficient time management
Ensure accuracy and high-quality work
Preferred
Healthcare experience
Bilingual/Spanish (not required)
Benefits
Health insurance: Kaiser
Dental, vision, and flexible spending accounts (dependent care & health care)
Company paid basic life and AD&D insurance
Long-term disability coverage
403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, plus 10 Paid Company Holidays, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
Employee Assistance Program
Voluntary term life insurance
Short term disability
Eligible for benefit if working 30 hours per week or more
Company
Aurora Mental Health & Recovery
Aurora Mental Health & Recovery (AMHR) is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rose Community Foundation
2023-06-01Grant
Leadership Team
Randy Stith
CEO
Anne Garrett-Mills MD
Chief Medical Officer
Recent News
2023-10-11
Company data provided by crunchbase