Yochana · 10 hours ago
Automotive Customer Support - Level 1
Farmington Hills, MI
Contract
Onsite
New Grad, Entry LevelYochana is seeking an Automotive Technical Support Analyst to provide first-level technical support to dealers and technicians. The role involves diagnosing and resolving basic automotive hardware and software issues while ensuring timely issue acknowledgment and proper escalation.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Sri Harsha MV
Responsibilities
Acknowledge and log dealer/technician issues via phone, email, and GTAC
Perform Level-1 troubleshooting for automotive software and electrical issues
Use SOPs, KB articles, and diagnostic tools to resolve known issues
Validate Technical Service Requests (TSRs) and review issue history
Document troubleshooting steps and resolutions
Escalate unresolved or complex issues following defined procedures
Ensure compliance with processes, quality standards, and SLAs
Qualification
Required
Basic troubleshooting knowledge of automotive hardware and software
Understanding of 12 VDC circuits, CAN, and DTCs
Ability to read wiring diagrams and repair manuals
Familiarity with scan tools, multimeters, and remote diagnostic tools
Good verbal and written communication skills
High School Diploma or equivalent
Basic Windows, Word, and Excel skills
Preferred
ASE certification (preferred, not mandatory)
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
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