Acumenz Consulting · 1 day ago
Customer Service Representative
Atlanta, GA
Contract
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expAcumenz Consulting is seeking a Customer Service Representative who will be responsible for analyzing helpdesk tickets and ensuring their resolution. The role involves collaborating with cross-functional teams, managing data for compliance, and identifying improvement areas in processes and systems.
ConsultingInformation TechnologyIT InfrastructureMobile Apps
Hiring Manager
Nikhil Tiwari
Responsibilities
Analyze Helpdesk Ticket and accountable for resolution of the ticket
Responsible to run reports needed for issue resolution, conducts all the research using the data to identify root cause for resolution
Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for timely response. Knows when to follow up and/or escalate
Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
Understand process definitions, calculations, metrics and matrices of helpdesk team
Help and flag improvement areas related to processes, systems, and procedures if any
Able to manage and prioritize own time; provides feedback to supervisors on goal / task completion
Exercises sound judgment within generally defined processes, tools and policies in developing methods, techniques, and evaluation criteria for obtaining results
Qualification
Required
Challenged by fast paced environments and the resultant need for prioritization and multitasking
Medium/Advanced skills with data, analysis and creation of reports
Cross-functional collaborator capable of working with teams to provide timely resolution
Willingness to grow with the team and tackle process specific tasks as required
Strong conflict resolution skills coupled with a proactive approach to identifying challenges before they reach 'critical mass'
Preferred
Previous experience as Customer Support Representative is strongly preferred
Prior experience on Sales Commissions domain is an advantage
Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
Ideal candidate will have 2-4 years' experience demonstrating solid analytical skills working with the cross functional teams like, finance, IT support teams, Sales and Customers
Company
Acumenz Consulting
Acumenz Consulting Inc. offers strategic consulting with a focus on Enterprise Solutions, Custom Solutions, and Business Intelligence.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase