ConnectiveRx · 17 hours ago
Manager, Patient Support - Hub Svcs
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$62K/yr - $90K/yr
7+ years expConnectiveRx is focused on simplifying the prescription process for patients and pharmaceutical manufacturers. The Manager, Patient Support – Hub, will oversee a team responsible for delivering patient support healthcare services, ensuring optimal program management and collaboration with internal stakeholders.
Health CareHospital
Responsibilities
Responsible for medium-sized and small programs (<$10m). responsible for utilizing current program documentation and training materials partnering with the hub service delivery team if changes are required. identifying onboarding talent. tracks credentialing. director oversight, may plan lead faux hub- Documentation Management- Collaborates with Service Delivery and Training to provide feedback for program-specific training. Final approver for program training deck(s) at implementation and following quarterly reviews. With support, we may create program-specific training. Consults with supervisors to execute work instructions. Post implementation - will update SOPs with the change updates received from Service Delivery. Ensures supervisors track and report credentialing and retraining
In partnership with the program management team, ensures accuracy of monthly client invoicing. Escalates concerns with billing, reporting, or services performed "off grid" with leadership. Monitoring overtime to ensure cost-effective utilization
Collaborates with program management to execute brand programs. Works internally with technical teams for issue resolution and prioritization. May require support from the director
With the support of the director or VP, executes change at the ground level, supporting employees through the transition, and ensures that change initiatives are effectively implemented within their team(s). Maintain a visible presence to all staff and answer on-demand questions. Communicates company and sometimes client-related messages to the team as indicated by the director. Communicates daily with the program manager for the program to ensure synchronicity. Dissemination of corporate strategy and information to teams with the support of the director
Will support the program management team with operational escalations from the client or field team. Escalation point for supervisors. May need support from the director for complex, multifaceted escalations
Engages with client as required or requested by the program management team, otherwise manages internal relationships within Hub Operations team and across departments such as product and technology. May support the director with vendor relationships
Manages leaders of leaders. Monitors and routinely meets with the supervisor(s) to ensure that communication and accountability are occurring. Verifies that monthly scorecards are completed and queues are routinely managed. Reviews all PIP/CA for front-line staff before final sign-off by HR. Provides feedback to direct reports on an ongoing basis and through annual performance reviews
Qualification
Required
Bachelor's degree in business, marketing, communications, or related field
OR equivalent of 7 years of related experience in a healthcare, patient support setting
3+ years of related operational experience
2-3 years of leadership experience
Minimum of 1 year managing in a patient support hub or healthcare setting preferred
Familiarity with healthcare or pharmaceutical processes, terminology, and regulations
Experience using a computer, keyboard, mouse, and multi-system navigation
MS Office Suite applications (Outlook, Word, Excel, SharePoint, Teams)
Preferred
Minimum of 1 year managing in a patient support hub or healthcare setting preferred
Previous experience with ConnectiveRx systems and/or CRM preferred
Benefits
Comprehensive benefits, including medical, dental, vision, life, and disability insurance
401(k) plan, with employer contributions where applicable
Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
Eight standard company holidays and three floating holidays annually
Company
ConnectiveRx
ConnectiveRx delivers affordability and adherence messaging solutions through all stages of the patient’s medication journey to help them.
1001-5000 employees
H1B Sponsorship
ConnectiveRx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (17)
2023 (26)
2022 (24)
2021 (15)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Genstar Capital
2020-03-10Private Equity
Leadership Team
Harry Totonis
Chairman and Chief Executive Officer
Recent News
Morningstar.com
2025-10-23
2025-09-04
Company data provided by crunchbase