Azamara Cruises · 5 hours ago
Sr. Systems Analyst – Enterprise IT Products
Miami, FL
Full-time
Hybrid
Senior LevelAzamara Cruises is a global premium cruise line that inspires curious and passionate travelers to explore the world. The Senior Systems Analyst is responsible for supporting and optimizing Shoreside Enterprise Applications, ensuring systems effectively support critical business functions and driving continuous improvement across the company.
LeisureTourismTravelTravel Agency
Responsibilities
Provide technical support for shoreside enterprise applications across the company, troubleshooting system issues and coordinating with vendors when necessary
Configure and maintain system settings, user access, workflows, and business rules to support operational requirements
Monitor system performance, identify optimization opportunities, and implement solutions to enhance efficiency and user experience
Collaborate with business stakeholders across departments (Finance, Legal, HR, Contact Center, Sales, Marketing) to gather, analyze, and document system requirements
Translate business needs into system configurations and functional specifications, ensuring applications support evolving operational demands
Conduct gap analysis between current system capabilities and business requirements, recommending solutions and process improvements
Support and maintain integrations between shoreside and shipboard applications, ensuring seamless data flow and system interoperability
Coordinate with IT teams and vendors to troubleshoot integration issues and implement new system connections as needed
Monitor data integrity across integrated systems and resolve discrepancies to maintain accurate business information
Utilize reporting tools to extract, analyze, and interpret system data to support business decision-making
Develop and maintain reports, dashboards, and data visualizations to provide operational insights to stakeholders
Conduct data validation and quality assurance to ensure accuracy of system information and reports
Provide training and documentation for shoreside and shipboard users on system functionality and best practices
Serve as the primary point of contact for user inquiries, providing timely and effective support to resolve system issues
Develop user guides, training materials, and knowledge base articles to facilitate system adoption and proficiency
Participate in system upgrade projects, enhancements, and new module implementations
Conduct system testing (functional, integration, and user acceptance testing) to ensure changes meet requirements and quality standards
Coordinate deployment activities and provide post-implementation support to ensure successful system changes
Identify opportunities to streamline business processes and improve system utilization across departments
Maintain comprehensive system documentation including configurations, workflows, integration specifications, and standard operating procedures
Stay current with product updates and industry best practices to recommend enhancements that support business objectives
Qualification
Required
Previous Enterprise Application Support experience
Bachelor's degree in Information Systems or related field; or equivalent combination of education and experience
Experience in systems analysis or business analysis supporting enterprise applications
Understanding of cruise industry business operations (Finance, Human Resources, Legal, Contact Center, etc)
Familiarity with enterprise applications and environments
Strong analytical and problem-solving skills
Excellent communication skills with ability to work effectively with technical and non-technical stakeholders
Detail-Oriented – Must be detail-oriented and extremely organized
Analytical Skills – Strong analytical and problem-solving skills
Communication – Excellent written and verbal communication skills
Adaptability – Must be willing to accept changes of direction in work and priorities with a positive attitude
Efficiency – Ability to work with a sense of urgency and efficiency
Independence – Ability to work alone without direction if needed
Quick Learner – Quick learning ability
Benefits
Competitive compensation & benefits package
Excellent career development opportunities
Flexible, hybrid office schedule
Company
Azamara Cruises
We believe the most important thing you can take on a cruise is time. Time in port. Days and nights. Overnights.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-19Acquired
Leadership Team
Alain Ferzli
Chief Financial Officer
Dinah Ruiz
Global Head of Talent Acquisition Operations Partner
Recent News
2026-01-16
Business Wire
2025-11-05
2025-10-09
Company data provided by crunchbase