Premium Retail Services · 14 hours ago
Client Success Team Agent
St. Louis, MO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrPremium Retail Services is a part of Acosta Group, a collective of trusted retail and marketing agencies. The Client Support Specialist will streamline service requests and manage issue resolution while building strong relationships with clients and internal teams.
MarketingMedia and EntertainmentRetail
No H1B
Responsibilities
Support the team in all aspects of retail execution, compliance, and issue resolution
Manage all calls, issues and inquiries from the client, retailers, internal departments and field team
Assist with service order questions and job instructions
Ensure customer satisfaction with professionalism and positivity
Execute outbound calls to ensure in-store compliance
Strategically partner with internal departments and field team to provide creative solutions, best practices, and deliverables
Qualification
Required
High School diploma or equivalent in industry name required
Previous retail, merchandising and/or call center experience required
Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills
Dedicated team player with a service mindset
Ability to effectively communicate (verbal/written) both internally with all levels of the organization and externally with client to successfully accomplish objectives
Seeing
Listening
Lifting (15 – lbs.)
Company
Premium Retail Services
Premium Retail Services provides merchandising, assisted sales, training, field marketing servces to retailers and manufacturers.
Founded in 1985
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-11-16Acquired
Leadership Team
Angelica Fernandez
Human Resources Business Partner
Darla King
HR Business Partner
Recent News
Retail Merchandiser
2023-12-25
Company data provided by crunchbase