Lucet · 13 hours ago
Manager, Customer Success
AL
Full-time
Hybrid
Mid Level
$70K/yr - $90K/yr
4+ years expLucet is a company transforming whole-person care by delivering integrated behavioral and physical health solutions. The Customer Success Manager is responsible for managing client relationships and ensuring service delivery meets client needs while maintaining customer satisfaction and retention.
Health CareMedicalMental HealthWellness
Responsibilities
Maintain customer satisfaction and retention through strategic engagement and responsive service
Lead account installation and conduct client presentations to support retention and growth
Monitor key service performance areas, identify trends, and track progress against targets, PGs, and action plans
Facilitate monthly customer performance meetings and ensure functional areas are held accountable for results and corrective actions
Develop and implement strategic business plans that align with customer expectations and performance measures
Evaluate financial impact of service decisions and lead process improvement and reporting/dashboard projects to enhance operational effectiveness
Qualification
Required
Bachelor's Degree in business, economics, healthcare, or related field
4+ years of experience in a sales, customer success, sales operations and/or customer analytics role
In lieu of a Bachelor's Degree, a minimum of 8 years of experience in sales, customer success, sales operations, or customer analytics may be considered
Business operations experience, primarily in project management and implementing process improvements
Demonstrated knowledge and understanding of sales and client management workflow procedures and general business workflows
Strong analytical skills - Ability to break down complex problems into clear, manageable parts and execute the solution
Proficiency with MS Office
Ability to travel up to 25-30% of the time
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen
Benefits
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Company
Lucet
Lucet is a behavioral health company providing tech-enabled services to support payers, providers, and members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sean Martin
Chief Medical Officer
Recent News
2025-11-02
Behavioral Health Business
2025-10-16
Company data provided by crunchbase