LeadStack Inc. · 23 hours ago
Platform Implementation Manager - 26-00099
United States
Contract
Remote
Mid Level
$35/hr - $41/hr
3+ years expLeadStack Inc. is a company focused on providing a suite of products and services through its Commerce Platform to help merchants reach customers. The Platform Implementation Manager is responsible for ensuring a seamless onboarding experience for SMB merchants and coordinating their transition to the Commerce Platform products.
Business DevelopmentInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Sharif Khan
Responsibilities
Drive merchant onboardings & implementations with clear, concise communication
Deliver strong presentations and handle merchant frustrations with grace and support
Train our merchants on Online Ordering product and functionality
Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues
Become a product expert and cross-functional subject matter expert on Online Ordering
Collaborate and support our sales and account management teams with their merchant implementation challenges
Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings
Meet our team's high bar of internal and external service and timeline goals
Highlight opportunities for leadership to improve team workflows and merchant success
Be able to achieve immediate results and adapt to an evolving work environment
Look for ways to improve and want to shape the direction of the company
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Company
LeadStack Inc.
We are one of the nation’s fastest-growing, award- winning staffing services provider of contingent workforce.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Singh
Co-Founder and Co-CEO
Kazi Ahmed
Co-Founder and Co-CEO
Company data provided by crunchbase