Alloy Precision Technologies, Inc. · 9 hours ago
Technical Support Specialist
Mentor, OH
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrAlloy Precision Technologies is an industrial manufacturing software company focused on providing resource data collection and program management solutions. They are seeking a Technical Support Specialist to provide technical support, assist with customer onboarding, and conduct training on the Production Pulse platform.
Industrial EngineeringManufacturingMechanical Engineering
Responsibilities
Provide technical support to customers & partners via ticketing system, email, and meetings
Provide customer & partner onboarding
Support deployments, upgrades, and troubleshooting
Conduct customer training sessions and assist with documentation and training materials
Help diagnose issues related to software configuration, resource connectivity, and data flow
Create knowledge base documentation
Document customer issues, resolutions, and best practices in Production Pulses Knowledge Base
Collaborate with internal teams to improve product usability and customer experience
Perform other related duties as assigned
Report software bugs and other platform technical issues to the development team
Qualification
Required
Basic technical understanding and willingness to learn new systems and technologies
Strong communication skills and ability to work directly with customers & partners
Comfortable troubleshooting software and hardware, including Windows Server, Microsoft SQL Server, and machine configurations
Ability to follow documented processes
Organized, detail-oriented, and able to manage multiple tasks
Basic understanding of networking, databases, and system integrations in highly regulated environments
Ability to travel to on-site to customer & partner locations
Preferred
Experience with technical support, IT, or customer-facing technical roles
Familiarity with SaaS platforms or industrial/manufacturing environments
Experience delivering training or user support
Familiarity in Active Directory
Company
Alloy Precision Technologies, Inc.
Headquartered in Cleveland, Ohio, Alloy Precision Technologies is an ISO 9001 and AS 9100D registered company who specializes in custom and standard manufacturing while providing high tech services for metal bellows, hydroformed bellows, mechanically formed bellows, metal expansion joints, bellows, tubing, welding, soldering, hose, assemblies and flexible connectors for engineered piping systems around the world.
Founded in 1935
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Canty
President & CEO
Company data provided by crunchbase