Schneider Electric · 5 hours ago
Customer Satisfaction & Quality Manager
Columbia, SC
Full-time
Onsite
Senior Level
5+ years expSchneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in their Columbia, SC facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while overseeing quality assurance and control processes to ensure product quality and operational excellence.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Lead Quality and Customer Experience for the manufacturing of LV power system equipment
Manage, coach, and develop a team of quality engineers
Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions
Promote a customer‑first mindset across the entity
Drive actions that improve customer satisfaction and achieve quality goals
Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System)
Lead Quality and Customer Satisfaction processes (Issue to Prevention)
Drive quality excellence across the full manufacturing chain — suppliers, stamping, molding, automated assembly, receiving, packing, and returns
Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools
Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity
Ensure compliance with Global directives and quality standards
Manage and maintain the site’s Quality Management System (ISO)
Network across CS&Q teams to share needs, align practices, and capitalize on best‑in‑class standards
Ensure the CS&Q team maintains the appropriate level of competency and skill
Qualification
Required
Bachelor's Degree in Mechanical, Industrial, Electrical, or related Engineering field is required
5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction
5+ years of supervisory or managerial experience
Expert knowledge of Quality Management Systems (ISO9001, ISO90002, ISO14001) and ability to conduct internal IMS audits
Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.)
Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC)
Prior experience leading internal audits
Green Belt or Black Belt certification
Knowledge of low‑voltage electrical gear
Experience using digital quality platforms
Six Sigma certification or Project Management certification
SAP experience
Benefits
Flexible work arrangements
Paid family leave
401(k)+ match
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-25
Company data provided by crunchbase