Tapestry 360 Health · 3 months ago
Specialist, Clinical Application Support
Chicago, IL, US
Full-time
Onsite
Entry, Mid Level
$48K/yr - $65K/yr
2+ years expTapestry 360 Health is a Federally Qualified Health Center (FQHC) committed to advancing health equity and improving the well-being of the diverse communities we serve across Chicago. The Clinical Applications Specialist supports the technology that powers Tapestry 360 Health’s mission to deliver high-quality, compassionate care by providing hands-on support for electronic health records and clinical applications. This role involves troubleshooting systems, collaborating with clinical teams, and ensuring efficient use of technology to enhance patient care.
Health CareHospitalMedical
Responsibilities
Serve as the primary point of contact for application-related support across EHR, PMS, and other clinical systems
Troubleshoot and resolve system issues, coordinating with the IT team and external vendors as needed
Maintain user accounts, permissions, and access settings for clinical applications
Provide timely support to staff during clinic hours and participate in on-call rotation as needed
Collaborate with operations and care teams to optimize system workflows and ensure efficient use of clinical applications
Assist in implementing and maintaining downtime protocols and system configurations
Coordinate upgrades, testing, and integration of new features or modules
Deliver end-user training and create educational resources to promote user confidence and consistency
Maintain accurate tracking of Tapestry-provided devices, including distribution and repairs
Support organization-wide technology initiatives, including data migrations, new site openings, and workflow improvements
Perform other related duties as assigned
Qualification
Required
Associate's or Bachelor's degree in Information Systems, Health Informatics, or related field preferred
At least two years of experience supporting healthcare or clinical applications (EHR, PMS, or related)
Strong technical troubleshooting and analytical skills
Excellent interpersonal and communication skills with the ability to translate technical language for non-technical users
Proficiency in Microsoft Office and Windows environments
Ability to manage multiple priorities in a fast-paced, service-oriented environment
Commitment to continuous learning and professional growth in healthcare technology
Valid driver's license and reliable transportation for travel between Tapestry 360 Health locations
Ability to lift up to 25 pounds occasionally
Willingness to work occasional evenings or weekends during system upgrades or rollouts
Preferred
Experience with AthenaOne or other major EHRs strongly preferred
Prior experience working in a healthcare, FQHC, or ambulatory care environment preferred
Benefits
Medical
Dental
Vision
Retirement savings
Paid time off
Professional development opportunities
Eligibility for the federal Public Service Loan Forgiveness (PSLF) program
Company
Tapestry 360 Health
Tapestry 360 Health offers holistic healthcare through community and school-based centers in Chicago.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nicole Willis
Chief Executive Officer
Randy Johnson
Chief Financial Officer
Company data provided by crunchbase