Client Service Director jobs in United States
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Gallagher · 20 hours ago

Client Service Director

positionBoca Raton, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

Gallagher Benefit Services is a trusted partner helping organizations with their people decisions. The Client Service Director will lead a team to ensure exceptional service and influence client satisfaction and retention.

ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
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H1B Sponsor Likelynote

Responsibilities

Lead and inspire a team of Client Service Leaders
Ensure high-quality service that meets Gallagher’s operational standards
Help achieve productivity and performance goals by managing people and processes
Directly influence client satisfaction, retention, and the value we bring to our clients and prospects

Qualification

Client service experienceClaims management experienceSupervisory experienceOperational service deliveryTeam leadershipContinuous improvementCommunicationCollaborative environmentGoal-oriented

Required

Bachelor's degree with 5+ years client service and/or claims management experience
High School degree/GED with 10+ years client service and/or claims management experience
3+ years supervisory experience
Appropriate licensing as required

Preferred

Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
Prior experience designing and implementing
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

Company

Gallagher

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Gallagher is an international insurance brokerage and risk management services firm.
dateFounded in 1927
location
Rolling Meadows, Illinois, USA
people-size10001+ employees
web-link
https://www.ajg.com/

H1B Sponsorship

Gallagher has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)

Funding

Current Stage
Public Company
Total Funding
$9.7B
2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO

Leadership Team

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Alec Herring
Area Senior Vice President
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Mark Gresser
Executive Vice President
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Recent News

Life Insurance International
Gallagher integrates AssuredPartners aviation team with global aerospace unit
2026-01-07
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Saudi Arabia: Gallagher forecasts key changes in construction insurance
2025-11-19
Company data provided by crunchbase