Ohio Industrial Commission · 1 day ago
Customer Service Assistant 1/AP1 - PN 20064844
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$21.93/hr - $21.93/hr
0+ years expThe Ohio Industrial Commission is seeking an onsite individual with professional customer service skills. The role involves responding to inquiries from internal and external customers regarding claims processing procedures and utilizing transcription software to prepare technical documents.
Government Administration
Responsibilities
Greets visitors, checks in customers for hearing and refers to the BWC or Ombuds
Utilizes the ORC, OAC, IC rules, resolutions, and procedures located on iConnect to respond to inquiries efficiently and accurately
Utilizes computer applications (CAS, ECM, Case Manager, ICON, BWC applications) for research, data retrieval / verification, injured worker and claim updates (addresses, representatives status, captures motion / appeals, applications, etc.) and inquiry resolution
Responds to AskIC requests: claims status inquiries, risk/rep updates, and claim party address updates; covers Customer Service desk, as necessary
Requires the use of transcription & dictation equipment & software to prepare documents (e.g., hearing orders, medical reports, letters, and memoranda) that are technical in nature & include legal & medical terminology; proofreads documents for correct spelling, punctuation & grammar; makes corrections as needed
Qualification
Required
Professional customer service skills
Knowledge of customer service skills
Ability to learn transcription software
Thorough knowledge of Industrial Commission (IC) policies and procedures
3 mos. trg. or 3 mos. exp. in office practices & procedures
1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
1 course or 3 mos. exp. in operation of personal computer
Company
Ohio Industrial Commission
The Ohio Industrial Commission provides a timely and impartial forum for appealing Ohio Bureau of Workers’ Compensation and self-insured employer decisions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sarah Perez
Chief Fiscal Officer
Tim Ward
Deputy Director - Chief Policy Officer
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