Skydio · 1 day ago
Customer Success Manager, DFR Mid Market
United States
Full-time
Remote
Mid Level
$120K/yr - $155K/yrSkydio is the leading US drone company and the world leader in autonomous flight. They are seeking a motivated mid-market Customer Success Manager to lead and drive all aspects of implementation, usage, retention, and expansion of their customers.
Artificial Intelligence (AI)Drone ManagementDronesMachine LearningRobotics
Responsibilities
Build scalable processes for customer on-boarding and post sales success
Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services
Develop healthy customer relationships through proactive support and cadence based follow ups
Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
Advocate for Enterprise customers through deep understanding of their use cases and needs
Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business
Qualification
Required
Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
Ability to travel 20+% of the time
Ability to obtain Part 107 certificate
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
Experience with commercial Unmanned Aircraft Systems and related software development/deployment
Work directly with customers through proactive, metrics based engagement
Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
Preferred
Location Preference: Ideally, we are seeking someone who can manage our East Coast clients, with a strong preference for candidates based on the east coast near a major airport
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Linse CapitalAndreessen HorowitzN47
2024-11-15Series E· $170M
2023-02-27Series E· $230M
2021-02-28Series D· $170M
Leadership Team
Adam Bry
Co-founder & CEO
Tom Moss
COO (2018-2020), CEO APAC (2020-2024), Chief Corp Dev (2024~)
Recent News
Digital Journal
2026-01-16
Accel.
2026-01-06
2025-12-17
Company data provided by crunchbase