NEOGOV · 5 hours ago
Call Center Specialist I
Richland County, SC
Full-time
Onsite
Entry Level
$45K/yr - $57K/yr
1+ years expNEOGOV is part of the South Carolina Judicial Branch, and they are seeking a Call Center Specialist I to provide assistance to users of statewide technology services. The role involves serving as the first point of contact for customers, troubleshooting issues related to various systems, and ensuring customer support for electronic filing and case management systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serves as the first point of contact for customers contacting the Call Center for assistance with the SCJB E-Filing, AIS and CMS Systems
Participates in and successfully completes the Call Center Specialist I Training Plan/Skill Path, to include, but not limited to customer service, Call Center Tracking Software, SCJB filer’s interface components of the SCJB E-Filing, AIS, and CMS Systems, and troubleshooting basic printer/hardware issues
Provides customer support for the SCJB E-Filing, AIS and CMS Systems to include tasks such as navigating and uploading documents to the SCJB E-Filing system, resetting passwords for AIS customers and user maintenance for the CMS System
Troubleshoots and conducts research by interviewing customers to determine the cause of issue
Escalates complex issues to a senior call center team member or another department
Provides customer support for routine questions related to items such as, but not limited to, internet browser, operating system and hardware issues for printers, scanners and credit card readers
Utilizes agency Call Tracking software to monitor outstanding Call Center issues awaiting customer response, enters and updates support issues received by the Call Center, and documents all actions taken to remedy the issues
Communicates follow-up and resolution information back to customers who have submitted issues to the Call Center
Assists with keeping Call Center knowledgebase up-to-date by making changes to the content
Remains current and knowledgeable on the SCJB E-Filing system, AIS and CMS applications by monitoring release notes and other application documentation
Performs other job related duties as needed
Qualification
Required
A high school diploma and one (1) to two (2) years experience working in a call center, an attorney's office, judicial office, or other legal setting
An associate's degree or higher in a related field may be substituted for the required work experience on a year for year basis
Working knowledge of Microsoft Windows, Microsoft Office, Internet Explorer and other internet browsers
Preferred
Two (2) or more years knowledge of South Carolina court operations at the Summary and/or Circuit court level or two (2) or more years work experience in an attorney's office, judicial office, or other legal setting
Experience working in a call center providing technical support or custom software application support
Working knowledge of SharePoint
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).
15 days paid annual (vacation) leave per year.
15 days paid sick leave per year.
Option to designate 10 days of earned paid sick leave per year as family sick leave.
13 paid state holidays.
Workers’ Compensation Benefits.
Health insurance; retirement and savings plan options; and paid vacation and sick leave.
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase