hackajob · 2 weeks ago
Experience Design, Vice President - Customer Acquisition & Onboarding
Columbus, OH
Full-time
Onsite
Lead/Staff, Director/Executive
$142K/yr - $205K/yr
5+ years expHackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for the role of Experience Design Vice President in Customer Acquisition & Onboarding. This role focuses on leading the design strategy to create innovative and user-friendly experiences while collaborating with cross-functional teams to enhance the overall customer experience.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
Role-model the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and fostering a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into product development processes and ensure seamless, customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Qualification
Required
5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred
Design leadership or managerial experience
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
And more
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
Company data provided by crunchbase