VCA Animal Hospitals · 20 hours ago
Client Service Representative
Anchorage, AK
Full-time
Onsite
New Grad, Entry LevelVCA Bering Sea Animal Hospital is a well-established veterinary hospital dedicated to providing high-quality care to pets. The Client Service Representative (CSR) is responsible for ensuring an excellent client experience by providing friendly and efficient customer service, managing appointments, and supporting the smooth operation of the hospital.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Greet clients and patients warmly upon arrival and provide a welcoming, professional environment
Answer incoming phone calls, schedule appointments, and respond to client inquiries promptly and courteously
Check patients in and out for appointments, surgeries, and boarding
Accurately process payments, maintain financial records, and balance the cash drawer
Communicate clearly with clients regarding hospital policies, services, estimates, and patient care updates
Maintain accurate and up-to-date client and patient records within the hospital management software
Assist with managing prescription refills and coordinating client communications regarding patient care
Collaborate with veterinary and technical staff to ensure smooth workflow and exceptional service
Perform general administrative tasks such as filing, scanning, email correspondence, and maintaining the reception area
Qualification
Required
High school diploma or equivalent required
Strong interpersonal and communication skills, with a professional and friendly demeanor
Ability to multitask, prioritize, and remain calm in a fast-paced environment
Basic computer skills and familiarity with veterinary practice software (training provided if needed)
Reliability, attention to detail, and a genuine love for animals and their care
Availability to work flexible hours, including some evenings, weekends, and holidays as needed
Preferred
Previous experience as a veterinary receptionist, in animal care, or in a customer service role strongly preferred
Benefits
Employee discounts on veterinary services and products.
Opportunities for professional development and advancement within the hospital.
Supportive and collaborative team environment.
Medical, dental, vision and paid vacation/sick days
401(k)
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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