Expedia Group · 6 hours ago
Principal Product Manager – Partner Servicing (Agentic AI)
Washington - Seattle Campus
Full-time
Onsite
Lead/Staff
$224K/yr - $358K/yr
10+ years expExpedia Group is a leading company in the travel industry, focused on creating innovative technology solutions for global travel. The Principal Product Manager will own the strategy and roadmap for AI-driven partner servicing, enhancing self-service experiences for partners while improving satisfaction and operational efficiency.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Define the long-term vision for LLM-powered AI agents that handle partner servicing over voice channels for Hotel Partners and VR Hosts. Leverage deep understanding of partner needs, contact drivers, and operational constraints to shape a strategy that materially shifts servicing toward self-service while maintaining trust and quality
Create and own a dynamic, multi-phase roadmap for AI Agent servicing that spans product, engineering, data science, operations, and platform dependencies. Secure cross-functional buy-in, identify risks early, and ensure alignment across multiple teams working toward shared outcomes
Establish the success metrics for AI Agent–led partner servicing, including self-service rate, containment, resolution quality, partner satisfaction, and cost-to-serve. Partner with analytics and engineering teams to develop dashboards and performance monitoring that enable continuous optimization and informed decision-making
Own execution of the partner AI servicing program end to end, representing progress, risks, and trade-offs with senior leadership. Drive clarity in ambiguous problem spaces and ensure teams remain focused on delivering measurable business and partner outcomes
Work closely with engineering leaders to influence system design, architecture decisions, and platform capabilities required to support scalable agentic AI. Monitor industry trends in LLMs and AI agent frameworks, and guide responsible AI practices including evaluation, monitoring, tuning, and retraining
Define how AI agents should interact with partners in voice-based scenarios, including escalation paths, guardrails, confidence thresholds, and human handoff. Ensure solutions align with Expedia’s responsible AI standards and long-term technical health
Provide thought leadership across TPSP and the broader organization on agentic AI, partner experience trends, and self-service strategy. Coach senior product managers on roadmap thinking, customer journey design, and data-driven decision-making
Qualification
Required
Bachelor's, Master's, or equivalent related professional experience - 12+ years for Bachelor's, 10+ years for Master's
Proven experience leading complex, AI/ML-powered products, ideally involving LLMs, automation, or agentic systems
Demonstrated ability to define and execute long-term product strategy across multiple workstreams with significant business impact
Deep understanding of data analytics, experimentation, and KPI-driven optimization; strong track record of using data to drive product decisions
Experience working closely with engineering leaders on architecture, platform evolution, and managing technical trade-offs and debt
Strong business acumen, including experience owning product outcomes tied to efficiency, cost reduction, or revenue impact
Exceptional communication and influence skills, with experience driving alignment across senior stakeholders and executive audiences
Ability to operate effectively in ambiguous, high-stakes environments requiring judgment, negotiation, and risk-taking
Experience coaching and mentoring product managers and contributing to a culture of continuous improvement
Preferred
Experience in travel, hospitality, marketplaces, or partner-facing platforms is a strong plus
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase