C Spire · 20 hours ago
MDU Support Advocate
Greater Dothan
Full-time
Onsite
Entry Level
2+ years expC Spire is committed to improving lives through technology and aims to engage exceptional team members to deliver connectivity and technology solutions. The MDU Support Advocate serves as the primary customer support and advocacy resource for residents in multi-dwelling unit communities, ensuring reliable service delivery and a positive customer experience.
Information TechnologyInternetMobileVoIP
Responsibilities
Serve as the primary point of contact for MDU residents regarding fiber and home services support
Provide direct assistance to tenants by troubleshooting service issues and educating residents on basic resolution steps
Handle escalations with urgency and professionalism, ensuring timely resolution of complaints
Coordinate and schedule installations, repairs, and maintenance visits with field technicians
Monitor service performance within assigned MDUs and proactively address recurring or systemic issues
Collaborate with technical support, network operations, and field teams to resolve complex service problems
Advocate for resident needs while maintaining strong relationships with property management partners
Track, document, and follow up on support cases to ensure resolution and customer satisfaction
Support provisioning, dispatch coordination, and service order management as needed
Perform additional duties as assigned
Qualification
Required
2+ years of experience in field services coordination, telecom operations, or a related scheduling or support role
Strong multitasking and prioritization skills in a fast-paced, high-volume environment
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred
College degree or equivalent experience
Experience with dispatch systems, Jira, Avaya, and provisioning tools
Prior experience supporting MDU, fiber, or residential service operations
Benefits
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Company
C Spire
Advanced Technology Company
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$26.2MKey Investors
National Telecommunications and Information Administration
2023-08-15Grant· $26.2M
Leadership Team
Hu Meena
Chairman and CEO
Ben Pace
CFO
Recent News
Morningstar.com
2025-10-23
2025-09-18
Company data provided by crunchbase