Metro Credit Union · 4 hours ago
Salem Branch - Assistant Branch Manager
Salem, MA
Full-time
Onsite
Mid, Senior Level
$27.55/hr - $37.28/hr
4+ years expMetro Credit Union is the largest state-chartered credit union in Massachusetts, and they are seeking an Assistant Branch Manager to deliver exceptional member experiences while driving operational excellence. The role involves overseeing daily branch operations, guiding staff, and ensuring seamless service delivery to create a positive and member-focused environment.
BankingFinancial ServicesNon Profit
Responsibilities
Plays a key role in supervision of branch by:
Opening and closing branch
Creating schedules and managing assigned tasks
Training and coaching employees
Resolving service issues to ensure total member satisfaction including determining root cause, selecting, and explaining best solution, expediting correction or adjustment, and following up to ensure resolution
Accurately balancing individual work, branch vault cash, recyclers, and automated teller machines (“ATMs”)
Providing approvals and system overrides for branch transactions in excess of employee limits
Monitoring individual and branch contact events. Ensuring closure of assigned contact events within standards
Ordering branch cash, suppling staff, ATMs, and recyclers with cash throughout the day
Scanning, uploading, extracting and archiving check images
Processes variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc
Responds to member inquiries and provides information relative to Mero Credit Union policies and procedures
Opens consumer deposit accounts for members after performing needs assessment to determine the best financial solution
Contributes to sales and referral program and branch sales goals. Cross sells products by answering inquiries and informing members of new services and product promotions. Makes effective referrals to retail partners
Attends retail branch management meetings and sales meetings
Reviews all daily work for accuracy including verifying all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork
Conducts consumer loan interviews; aids members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicates loan application status to members
Maintains member confidentiality and protects bank operations by keeping member information confidential
Performs additional duties, as required by management
Qualification
Required
High school diploma or equivalent
Minimum 4 years of retail customer service experience of which at least 2 years is supervisory experience
Knowledge of computers, web browsers, and office software products
Strong customer service skills
Strong oral and written communication skills
Strong attention to detail and accuracy of work performed
Ability to problem solve and work independently
Preferred
Associate's degree in business administration or related field
Previous banking experience
Benefits
Competitive benefits package
Other perks
Company
Metro Credit Union
Metro Credit Union is a banking and financial service provider company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Cashman
Chief Executive Officer
Recent News
BiometricUpdate.com
2025-06-05
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