First State Bank · 20 hours ago
Full-time CSR/Teller, Shabbona
Shabbona, IL
Full-time
Onsite
Entry Level
$16/hr - $19.50/hr
2+ years expFirst State Bank is seeking a Full-time CSR/Teller to deliver exceptional customer service at their Shabbona Branch. The role involves handling cash transactions, assisting customers with banking needs, and maintaining accurate records while ensuring compliance with bank policies.
BankingCommercialCommercial LendingCreditFinanceFinancial ServicesLending
Responsibilities
Receives cash and checks for deposit, verify amounts, and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills
Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
Enter transactions into the Fiserv teller product and issue customer receipts
Redeem Savings bonds
Process payments – loans, credit card and safe deposit box, as well as process credit card cash advances
Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
Prepare bank cashier’s checks
Explain bank services and charges to customers
Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff
Daily balancing of ATM, coin machine and vault
Troubleshooting a variety of customer issues
Instant Issue Debit Cards
Resolve document exceptions
Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
Assist customers with opening or renewing Certificates of Deposit
Opening and closing Safe Deposit Boxes
Placing check orders
Back up each CSR
Be knowledgeable of Patriot Act
Answering phones
Closing Accounts
Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
Identifying/assisting with fraudulent activity on accounts and debit cards
May be required to become a Notary Public
Ongoing required training and workshop participation
Other duties as special projects as assigned by management
Qualification
Required
Learn bank policies, procedures and general banking practices
Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others
Possess the necessary judgment that is required to assess, interpret and meet the needs of customers
Represent and promote the bank and its various banking products
Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments
A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided)
High School Diploma or equivalent required (GED) is required
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other Federal, State, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other Federal, State and Local standards
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift and carry up to 25 pounds
While performing the duties of this job the employee is often required to sit, stand, walk, talk, hear, use computers, read, write, type, use office equipment, file paperwork, use telephones, and utilize written and oral communication to interact with customers and co-workers
Preferred
Two years of cash handling experience is a plus
Benefits
Medical, Dental, Vision, Life Insurance/Accidental Death & Dismemberment, Personal Accident Insurance, Salary Continuance (Long Term Disability), Vacation Days, Sick Days, Paid Leave Days (in compliance with the Illinois Paid Leave for All Workers Act), Paid Holidays, 401(k) Plan with Employer Match, and discretionary Profit-Sharing Plan, Wellness/Fitness Program, Bereavement Leave, Tuition Reimbursement in accordance with the terms and conditions of the Education Reimbursement Agreement, discretionary Stock Option Program.
401(k)
401(k) matching
AD&D insurance
Bereavement leave
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Profit sharing
Tuition reimbursement
Vision insurance
Company
First State Bank
First State Bank provides business banking, mortgages, deposit products, telephone banking and credit card services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Morris
Chief Executive Officer
Patrick Schully
Executive Vice President - Chief Technology Officer
Recent News
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