NEOGOV · 13 hours ago
Utility Billing Clerk- Utility Systems Department
Port St. Lucie FL 34984, FL
Full-time
Onsite
Entry Level
$44K/yr - $44K/yr
2+ years expThe City of Port St. Lucie is an equal opportunity employer. They are seeking a Utility Billing Clerk responsible for the accurate production and verification of all City utility billing statements and related bill payments, ensuring public trust and confidence in the City and its Utility.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations
Conducts routine pre-audits of a variety of records by examining, verifying and reviewing accounts, utility bills, vouchers and records
Processes and posts utility billing records. Processes and assembles data for computer input
Process and post payments to Health Plan Participant accounts for Human Resources
Process returned checks due to insufficient funds, etc
Prepare billing and late notice files on a weekly basis
Completes and processes field work orders via data entry for completion in SEMS and CIS utility program systems
Open, sort, and process incoming mailed payments
Verifies and validates all incoming meter readings for processing utility bills. Balances detailed accounts with control
Process Webpay and Paymode collection payments and update necessary records
Make necessary corrections to payments posted incorrectly
Ability to research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts etc
Address questions from Customer Services on the status of Capital Charge Agreements and account balances
Answer phones, field questions from Customer Service, Legal Department, customers, and mortgage/title companies
Ability to work with interface files to import or export to different software programs
Research payments and deposits for Customer Service
Records Retention – cataloging records and send to storage
Scan meter documents, work orders, invoices, postage reports or other documents and e-mail PDF copies to Customer Service or scan to file folders
Ability to operate a large payment processing machine, large mail opener, and copy machine
Other duties as may be assigned
Qualification
Required
Graduation from an accredited high school or possession of an acceptable equivalency diploma
Two (2) years billing or accounting experience required
Possession of valid driver's license and maintenance of clean driving record required with the ability to obtain a valid Florida driver's license within 30 days from date of hire
Intermediate to advanced knowledge of Microsoft Suite including but not limited to, Word, Microsoft Outlook, Excel (requires mail merge skills and ability to work with formula linked worksheets)
Knowledge of bookkeeping principles and procedures
Ability to apply such knowledge to work problems
Ability to acquire knowledge of the rules and regulations relative to accounting records
Ability to operate office machines
Ability to make mathematical calculations with reasonable speed and accuracy
Ability to type at a prescribed rate of speed
Ability to work independently and in a team environment
Ability to use a ten (10) key calculator proficiently
Ability to understand and carry out oral and written instructions
Ability to establish and maintain effective working relationships with employees and the public
Ability to learn Netsearch Image Director, MUNIS, CIS, TWI SEMS, Paymentus, Paymode, Expert-Ice, Cathedral and Adobe Acrobat X Pro (PDF)
Ability to focus on the positive in every situation
Ability to model respect for individuals, teams, and the organization
Ability to stay centered when challenged
Ability to establish and maintain the trust and confidence of the department and public
Ability to communicate effectively in writing and orally
Ability to work under pressure and meet deadlines
Ability to follow through with assigned tasks
Benefits
12 paid holidays per year
Vacation Leave: 1-3 years- 10 days 4-9 years- 15 days 10-19 years- 20 days 20+ years- 25 days PT employees accrue depending on hours worked
Personal Days: 2 days for non-exempt employees per year 3 days for exempt employees per year
Sick Time: FT employees accrue 8 hours per month PT employees accrue 4 hours per month
Retirement Plan: The City contributes an amount equal to 11.4% of an eligible employee's biweekly earnings into a 401(a) Defined Contribution Plan. Employee contributes 1%.
457 Deferred Compensation Plan and Roth IRA
$50,000 Basic Term Life Insurance
$50,000 Accidental Death & Dismemberment Insurance
Short-Term and Long-Term Disability
Health, Vision and Dental Insurance
Optional Benefits: Tuition Reimbursement, Flexible Spending Account, Wellness Program, Health Reimbursement Account, Employee Assistance Plan, Supplemental Life, Legal insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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