Hy-Vee, Inc. · 19 hours ago
Pharmacy Technician - Dedicated Program Manager
Amber Specialty Pharmacy, S 152nd St, Omaha, NE
Full-time
Onsite
Mid Level
$21/hr - $24/hrAmber Specialty Pharmacy is committed to unmatched patient care, seeking a Certified Pharmacy Technician to manage specialized programs. The role involves acting as a liaison between the company and pharmaceutical manufacturers, ensuring contractual obligations are met and facilitating communication across teams.
Organic Food
Responsibilities
Dedicated to the assigned contract, product, and program only
Participates in the implementation of a new program or assists in training and implementation when modifications are made to the existing program
Acts as a liaison between Company, Pharma Manufacturer, and contracted Manufacturer partners (e.g., HUB, etc.) to ensure all contractual obligations are being met
Collaborates with internal Company departments, Sr. Director of Clinical Operations, Clinical Operations Specialist and assigned National Account Manager to ensure customer requests are handled in a timely and accurate manner
Works with the Clinical Operations Team to oversee the contracted program services. Strong diagnostic capabilities; ability to work with internal pharmacy teams to identify key areas for opportunity and improvement, issue resolution, process validation and continued monitoring all aspects of internal processes
Participates in scheduled calls with the Manufacturer and/or HUB as required. Point of contact for case status updates. Triages identified issues or concerns to the appropriate internal team (i.e., prior authorizations, appeals, grant funding, clinical) for appropriate resolution and report results back to the Manufacturer and/or HUB
Participates with assigned National Account Manager, Clinical Operations Team, and Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Builds rapport with internal and external customers to promote the highest customer service and a positive image of the Company
Coordinates and leads meetings to review referral status, implementation, and workflow
Provides case status and data updates and ad hoc reports to manufacturers and HUBs as requested
Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details
Assists in the development of training, programs, data collection, adverse event reporting and adherence to related to contractual agreements
Adheres to all Company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual
Qualification
Required
High school diploma or equivalent
Current unrestricted state pharmacy technician registration/licensure
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements
Excellent customer service focus with the ability to work with all levels of internal and external teams
Critical thinking with the problem-solving skills needed to independently and effectively resolve complex issues
Strong oral, written, and interpersonal skills
Highest level of attention to detail and the ability to manage multiple projects simultaneously
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Ability to comprehend and apply principles of basic math while analyzing data and generating reports
Highest business acumen, credibility with colleagues and communication skills required to represent requirements to cross-functional teams
Ability to host Zoom Meetings with internal and external clients
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
The ability to communicate information and ideas so others will understand
The ability to observe details at close range (within a few feet of the observer)
Benefits
Six paid holidays
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
Founded in 1930
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Chairman of the Board/CEO
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
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