Finch · 7 hours ago
Account Manager (Growth)
New York
Full-time
Hybrid
Entry, Mid Level
$125K/yr - $139K/yr
2+ years expFinch is a Series B company on a mission to revolutionize employment by building infrastructure that powers every facet of work. They are seeking a programmatic, data-driven Account Manager to grow their SMB customer base, focusing on customer renewals, expansion, and leveraging data to drive improvements in retention and revenue growth.
Developer APIsDeveloper ToolsEmployee BenefitsHuman Resources
Responsibilities
Own and successfully renew a high-volume SMB book of business through proactive, value-driven customer engagement
Lead customer contract discussions, including renewal strategy, pricing alignment, add-on identification, and negotiation of mutually beneficial terms
Use data to identify trends across accounts (usage, engagement, contract structure, risk signals) and translate insights into scalable, repeatable playbooks
Partner with Developer Success Engineering to surface at-risk accounts early and align on technical or product-driven retention strategies
Forecast and close monthly and quarterly renewal and expansion revenue, consistently exceeding targets
Drive incremental revenue growth through structured expansion motions aligned to customer use cases and business outcomes
Maintain strong stakeholder relationships, including C-level contacts when appropriate, to support long-term partnerships
Rigorously manage opportunities, renewal steps, and customer interactions within CRM and related systems
Continuously test, document, and operationalize best practices that improve Finch’s renewal, expansion, and risk mitigation motions
Qualification
Required
2+ years of experience as an Account Manager or Account Executive, preferably in SaaS or API-driven products
Proven ability to manage multiple concurrent renewals and negotiations in a high-volume environment
Strong analytical mindset with experience using data to inform decisions and build scalable programs
Excellent communication and listening skills, with a collaborative and customer-first approach
Confident negotiator with a clear win-win philosophy
Track record of meeting or exceeding quota and retention targets
Comfort working cross-functionally with technical, product, finance, and operations teams
Ability to de-escalate issues, manage objections, and resolve conflict effectively
Highly organized, detail-oriented, and capable of operating autonomously while contributing to team goals
Benefits
Competitive equity with a 10-year exercise window
Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
Unlimited PTO (with a 3-week minimum)
401(k) plan
Regular team offsites and meetups
Company
Finch
Finch is the #1 API for Employment Systems. Gain access to 200+ HRIS, Payroll, and Benefits systems through Finch's unified API.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.12MKey Investors
IntuitMenlo VenturesGeneral Catalyst
2023-06-07Series Unknown· $3.5M
2023-02-22Series B· $40M
2022-06-08Series A· $15M
Leadership Team
Jeremy Zhang
CEO + Co-Founder
Ansel Parikh
Co-Founder
Recent News
Menlo Ventures
2025-12-29
General Catalyst
2025-12-29
generalcatalyst.com
2025-12-29
Company data provided by crunchbase