ServiceNow · 15 hours ago
Technical Consultant, Risk & Security Expert Services
West Palm Beach, FL
Full-time
Onsite
Mid Level
3+ years expServiceNow is a global market leader in innovative AI-enhanced technology, dedicated to transforming workplace efficiency. The Technical Consultant will serve as a functional and technical expert, guiding customers in the configuration of Risk & Resilience products to drive business outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop solutions for our customers through technical configuration of the Risk & Resilience products
Be the technical expert in how to configure best and implement the Risk & Resiliency product portfolio using ServiceNow leading practices focused on configuration vs. customization
Articulate the implications of customization and technical debt while consultatively weighing the pros and cons of OOB vs. customization
Advise customers in their efforts to take advantage of the ServiceNow Risk solutions’ standard capabilities in their efforts to improve their Risk processes
Participate in customer design workshops focused on ServiceNow Platform and Risk solution technology
Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (REST/SOAP API, Integration Hub, etc.) with multiple systems
Develop required workspace components using UIB and otherwise to meet the acceptance criteria
Prepare all customer-facing deliverables focused on the technology and responsible for the quality of the configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific services sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 30% travel annually, driven by customer needs and internal meetings
Qualification
Required
Current active ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist in Risk and Compliance (CIS-RC)
3-5 years of ServiceNow configuration/development experience for complex, highly-capable technologies – inclusive of integrations
1-3 years of ServiceNow Integrated Risk Management (IRM) configuration/development experience
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) related to the Risk & Resilience solutions, while providing thought leadership to Risk & Resilience sponsors/stakeholders in solving technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Proficiency in ServiceNow scripting and Glide Scripting
Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
Proven team player and team builder
Benefits
Competitive compensation
Generous benefits
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
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