Salesforce · 8 hours ago
Software Engineering MTS
San Francisco, CA
Full-time
Onsite
Mid Level
$117K/yr - $177K/yrSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Warden AIOps Product team is seeking a highly motivated Member of Technical Staff (MTS) to help build, operate, and scale an intelligent AIOps product that supports Tier-0 and Tier-1 services across Salesforce.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Develop and maintain core Warden AIOps product services, including data ingestion, signal processing, detection pipelines, and reliability workflows. This includes working with logs, metrics, traces, and events at scale, ensuring high performance and resilience
Analyze operational data and system behaviors to identify anomalies, recurring failure patterns, and performance regressions across distributed services. Use structured analysis and tooling to ensure accurate and reliable insights
Contribute to detection and causation capabilities by implementing rule based and AI assisted mechanisms that improve incident detection accuracy and reduce mean time to detection (MTTD) and resolution (MTTR)
Identify and address reliability, scalability, and performance issues in product components. Proactively document technical findings, bugs, and improvement areas to maintain a high bar for production readiness
Collaborate with cross-functional teams including Service Owners, infrastructure, security, and partner product teams to integrate Warden AIOps with upstream and downstream systems
Participate in design reviews, code reviews, and operational readiness activities, ensuring adherence to Salesforce engineering standards, security requirements, and compliance expectations
Produce clear technical documentation and recommendations that translate complex system behavior into actionable guidance for service owners and product stakeholders
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Strong proficiency in one or more backend programming languages (e.g., Java, Go, Python), with experience building and operating distributed systems
Understanding of cloud native architectures, microservices, and service-to-service communication patterns
Strong analytical and problem solving skills, with the ability to reason about complex system behaviors and failure modes
Effective written and verbal communication skills, with the ability to collaborate across teams and clearly document technical work
Preferred
Good to have, experience working with observability data such as metrics, logs, traces, or events, and familiarity with monitoring or reliability concepts
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
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