Hartford HealthCare · 19 hours ago
Rev Cyc Instruction Qual Spec / RC PT Financial Exp Catalysts
Farmington, CT
Full-time
Onsite
Mid Level
3+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Revenue Cycle Instructional Quality Specialist. The role involves providing instructional support and quality control of Revenue Cycle workflows, developing educational programs, and monitoring quality and performance metrics to enhance staff development.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Research and Content Development – Conduct research and collaborate with subject matter experts to ensure accurate documentation of Revenue Cycle-related workflows; Define and document learning objectives; Instructional material content development and upkeep: courses, curriculum, student guides, training manuals, e-learnings, presentations, scripts, competency tests, tip sheets, and evaluation rubrics, etc.; Create visual, audio and interactive learning tools; Assist Revenue Cycle innovation team with identifying process improvement opportunities; Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives; Coordinates with ITS partners when necessary to deploy e-learning or web-based training materials, and to ensure consistency of IT and Revenue Cycle training materials on intersecting content
Training – Lead training of instructional material; Trains staff in utilizing systems or applications related to their job duties as well as e-learning technology and web-based educational offerings; Recognizes training opportunities and actively participates in improvement plans; works with vendors to successfully implement new enhancements and products; Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, and tracks trends
Quality Assurance – Performs quality review following instruction to identify compliance and/or denial reduction, providing feedback and escalation as needed; Monitors training content and documentation quality, escalates issues appropriately; Performs routine and ad HOC analyses, audits, reporting, and workflow studies to ensure optimization
Customer Support – Communicates (educates, updates, responds to inquiries) with customers effectively and efficiently in a professional and courteous manner, providing high quality support virtually or in-person; Follows up with customer feedback, properly responding to emails, voicemails and reporting significant issues to Supervisor; Keeps directors informed of quality monitoring results, identified training needs, and staff education progress. Surveys customers and develops action plans for improvement
Performs other duties as assigned
Qualification
Required
Associate's degree or equivalent, relevant experience
3+ years of healthcare revenue cycle experience
2+ years of EHR training experience
2+ years of experience working in Epic
Experience with quality auditing and reporting
Proficiency using Microsoft Office products (Word, Excel, PowerPoint)
Experience using photo/video editing software (e.g. SnagIt, Camtasia)
Current driver's license valid in the state of Connecticut or other evidence of equivalent mobility
Must be able to speak, read and write English
General understanding of the entire Revenue Cycle process
Highly-developed critical thinking, problem-solving, and decision-making skills
Time management skills to efficiently and effectively meet goals and objectives
Demonstrated aptitude for quantitative analysis and attention to detail
Ability to simplify and communicate concepts to a variety of individuals
Ability to account for individual needs/learning styles when educating staff
Ability to engage and motivate staff members at all levels
Ability to establish and maintain cooperative working relationships with other departments and sites
Ability to develop a strong understanding of the workflows being supported, including how they relate to Revenue Cycle as a whole
Open and adaptable to change; demonstrates a positive mindset and is a proponent for change
Knowledge of approaches, tools and techniques for delivering formal and informal training programs and evaluating their effectiveness
Ability to express ideas and convey technical information effectively in verbal and written communication, and in group training presentations
Ability to assess and translate organization/customer needs to learning objectives and devise effective training solutions
Preferred
Bachelor's degree or equivalent, relevant experience including training program design and implementation
3+ years of healthcare revenue cycle experience
2+ years of Epic training experience
2+ years of experience working in revenue cycle Epic applications
4+ years' experience using an electronic medical record (EHR) system
Excellent oral and written communication skills
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase