Ignite IT · 1 month ago
Tier 2 - Desk Side Support Specialist
Washington, DC, US
Full-time
Onsite
Mid Level
3+ years expIgnite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The role involves hands-on IT systems support combined with administrative coordination to ensure efficient daily operations and project success.
Information Technology & Services
Responsibilities
Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
Perform system imaging, patch deployment, and configuration management using SCCM and Intune
Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
Perform administrative and clerical tasks to support IT operations and project activities
Maintain and organize project files, reports, and technical documentation both electronically and manually
Schedule and coordinate meetings, prepare agendas, and record minutes and action items
Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
Manage office calendars, meeting logistics, and travel arrangements for staff
Support IT-related data entry, record management, and non-technical documentation tasks
Monitor IT asset inventory and assist with procurement tracking
Ensure compliance with IT security policies, standards, and procedures
Mentor junior administrative and technical personnel as required
Handle sensitive or classified materials with discretion and accuracy
Provide word processing, spreadsheet, and database support for IT teams
Contribute to the improvement of administrative workflows and technical support processes
Qualification
Required
Bachelor's degree
3+ years of experience supporting business, technical, and IT personnel
Proven record of reliability and professionalism
Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
Perform system imaging, patch deployment, and configuration management using SCCM and Intune
Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
Perform administrative and clerical tasks to support IT operations and project activities
Maintain and organize project files, reports, and technical documentation both electronically and manually
Schedule and coordinate meetings, prepare agendas, and record minutes and action items
Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
Manage office calendars, meeting logistics, and travel arrangements for staff
Support IT-related data entry, record management, and non-technical documentation tasks
Monitor IT asset inventory and assist with procurement tracking
Ensure compliance with IT security policies, standards, and procedures
Mentor junior administrative and technical personnel as required
Handle sensitive or classified materials with discretion and accuracy
Provide word processing, spreadsheet, and database support for IT teams
Contribute to the improvement of administrative workflows and technical support processes
Preferred
Associate's degree in Information Technology, Computer Science, or a related discipline
Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
3+ years of progressively responsible experience in IT support and administrative roles
Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Company
Ignite IT
Ignite IT delivers customer-focused teams that bring a CX (Customer Experience) renaissance to our private and public sector clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Avo Reid
Chief Strategy Officer
Company data provided by crunchbase