M&T Bank · 12 hours ago
Client Service Delivery Director
Wilmington, DE
Full-time
Hybrid
Senior Level, Lead/Staff
$163K/yr - $272K/yr
9+ years expM&T Bank is a financial institution seeking a Client Service Delivery Director to provide strategic direction and management of various projects in support of Global Capital Markets. The role involves overseeing complex projects, managing departmental reports, and ensuring compliance with regulations while promoting a supportive work environment.
Financial Services
Responsibilities
Manage and participate in the development and production of complex ad-hoc and automated departmental reports and spreadsheets, including but not limited to, project or product strategy analysis, profitability, historical reporting and work flow and financial analysis in support of the Global Capital Markets business
Research and gather business and financial information regarding business results. Manage and complete complex analyses to support business decisions. Provide feedback to management regarding results and make recommendations on findings to management
Demonstrate a thorough and expert understanding of the Global Capital Markets business and its functions, processes and operations. Remain current on business and market trends that may affect the business/department
Oversee the planning, developing and implementing of various projects and initiatives within Global Capital Markets to achieve short and long-term business objectives. Develop project plans ensuring activities to be completed, estimated time frame and effort, and other pertinent information are covered. Manage daily project activities
May be responsible for managing and participating in setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes, directly or indirectly monitoring functions that, on a daily basis, ensure procedures and controls are functioning as designed, developing training for business line personnel regarding procedures and controls designed to ensure compliance with laws and/or regulations, completing or overseeing embedded compliance self-testing and/or managing examinations or audits involving regulatory matters and any resultant corrective actions
Oversee budget, profitability and other business reporting. Analyze variances and report to management. Make recommendations on variances and methods to increase efficiency, lower costs, etc. Implement recommendations upon management approval
Define and participate in the achievement of short and long-term business objectives
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Bachelor's degree plus a minimum of 9 years' experience in field
A combined minimum of 13 years higher education and/or work experience, including a minimum of 9 years' experience in the field
Minimum of 3 years' management experience
Highly skilled proficiency in use of pertinent spreadsheet, graphing and presentation software
Working knowledge of financial models
Excellent knowledge of pertinent operating systems
Preferred
Advanced degree
Excellent verbal and written communication skills
Excellent analytical ability
Creative problem-solving skills
Excellent project management skills
Excellent people development and management skills
Ability to interact effectively with all levels of personnel
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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