Ledgent Technology · 21 hours ago
Bilingual Help Desk Tech
Los Angeles County, CA
Full-time
Onsite
Mid Level
$30/hr - $32/hr
3+ years expLedgent Technology is seeking a Bilingual Help Desk Technician to provide advanced technical support to internal users. This role focuses on ensuring a secure and efficient IT environment while handling escalated support requests and maintaining high customer service standards.
Staffing & Recruiting
Hiring Manager
Jack Maeshiro
Responsibilities
Promote continuous learning, innovation, and adaptability within the IT team
Deliver exceptional support by clearly communicating solutions and demonstrating patience, empathy, and professionalism
Provide guidance to junior technicians to help strengthen their technical skillsets
Diagnose and resolve advanced hardware, software, and network-related issues
Manage incidents and service requests within Zendesk, ensuring timely resolution and adherence to SLAs
Configure, support, and maintain mobile devices (iOS and Android) using MDM tools such as MAAS360, Apple Business Manager, KNOX, and Intune. Serve as an internal subject matter expert
Perform advanced tasks within Active Directory, Exchange, and file administration environments
Assist with troubleshooting network connectivity, RDS/Terminal Services, and remote access technologies
Identify and remediate security threats, including phishing and malware, and support vulnerability remediation efforts
Create and maintain technical documentation, SOPs, and knowledge base articles
Participate in IT projects, including upgrades, deployments, and migrations
Install, configure, and troubleshoot complex systems, including Windows 10/11 environments and specialized applications
Provide remote technical support to multiple sites and perform occasional onsite visits, including potential overnight travel. Local travel as needed
Provide after-hours or weekend support when required
Qualification
Required
Bilingual fluency in English and Spanish
3-5 years of relevant Help Desk or technical support experience
Proficiency in Windows 10/11, Active Directory, Exchange, and standard network protocols
Strong written and verbal communication skills
Ability to troubleshoot complex issues with a customer-first mindset
Ability to lift up to 50 lbs
Preferred
Bachelor's degree in Information Systems, Computer Science, or a related field
CompTIA A+, Network+, Security+, or Microsoft certifications
Benefits
Medical, Dental, Vision, and FSA options
401(k) with company match
Nine paid holidays per year
Paid vacation and sick leave
Opportunities for technical training and conference participation
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase