PriceSmart · 21 hours ago
Technical Support Specialist
Miami, FL
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $72K/yrPriceSmart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. They are seeking a dynamic and experienced Technical Support Specialist to ensure smooth and efficient IT support operations, providing solutions and support for technical issues while enhancing user experience through exceptional customer service.
AssociationAutomotiveLogisticsRetailTransportation
Hiring Manager
Victoria Esquivel
Responsibilities
Manage service requests via email, ticketing system, and phone calls
Assess and document the nature of user problems in the ticketing system
Resolve logged errors promptly and efficiently
Assign tickets based on specialist skills and availability
Respond to user requests for assistance, providing basic technical support
Nurture users and answer questions at various skill levels
Follow up on all open issues with users and/or technical staff daily
Contribute to the development and maintenance of an effective and cohesive technical support team
Assist in IT special projects as needed
Consult with IT Managers and other departments as required
Monitor System i/AS400 in the morning and escalate problems as necessary
Provide exceptional customer service
Periodically review and update Help Desk documentation
Assist in IT special projects as needed
Lift and handle computer equipment, including desktops, monitors, and printers
Qualification
Required
Experience in customer service with great phone etiquette
Basic understanding of computing networks, including AS400
Experience in resolving issues and improving processes
Proficient with Windows PCs, Microsoft Office, and relevant software
Organized and able to multitask
Effective communication skills in English (Spanish is a plus)
Reliable and able to work independently
Keen attention to detail
Motivated and positive team player
Benefits
Company events
Volunteering and learning opportunities
Company
PriceSmart
PriceSmart, Inc. (NASDAQ: PSMT) is the largest operator of membership warehouse clubs in Central America and the Caribbean
Founded in 1994San Diego, California, USA
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-09-02IPO
Leadership Team
Sherry Bahrambeygui
Director
Recent News
2026-01-08
2026-01-08
2026-01-08
Company data provided by crunchbase