LSEG · 14 hours ago
Associate Customer Success Manager
Boston, MA
Full-time
Onsite
Entry, Mid Level
$83K/yr - $139K/yr
2+ years expLSEG is a leading global financial markets infrastructure and data provider, and they are seeking an Associate Customer Success Manager to connect strategic clients to their portfolio of quant and feed solutions. This role involves relationship management, education, and ensuring customer success through effective adoption of LSEG's offerings.
ConsultingData ManagementDatabaseFinanceFinancial ServicesInfrastructureStock Exchanges
Responsibilities
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them
Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case
Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary
Prompt LSEG business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or crosssell) are generated through adoption engagements
Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth
Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption
Qualification
Required
2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company
Ability to map a customer's business process to product capability
Strong ability to collaborate with internal operational and account management teams
Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
Strong project management, technical and problem solving skills
Ability to travel onsite when required
Knowledge & experience in Quantitative Asset Management
Strong passion for the financial markets
Preferred
Knowledge of a programming language a plus
Benefits
Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Company
LSEG
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.19BKey Investors
Microsoft
2023-09-07Post Ipo Secondary· $2.87B
2023-05-16Post Ipo Secondary· $3.32B
2022-12-11Post Ipo Secondary· $2B
Leadership Team
David Schwimmer
Chief Executive Officer
Pascal Boillat
Chief Operating Officer
Recent News
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2026-01-23
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2026-01-17
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