Percepta · 4 hours ago
Vice President, Global Human Resources
Dearborn, MI
Full-time
Onsite
Director/Executive
15+ years expPercepta is a global organization seeking a Vice President of Global Human Resources to align people initiatives with its culture and business objectives. This executive will lead the human capital team, driving employee engagement and satisfaction while ensuring a people-centric culture across the organization.
Customer ServiceOutsourcing
Responsibilities
Provide strategic leadership and direction on the overall model, structure, and capabilities of the human resources teams focusing on Percepta’s core values of Proactive, Culture of Service, Respect, and Teamwork
Develop and implement an HC plan that aligns with the overall mission, strategy, values, and culture of the organization, resulting in innovative, best practices and policies that will serve the full range of Percepta’s employee population enabling a high-performing, success-oriented, accountable, transparent, and collaborative talent base
Gain an understanding of the organization and participate fully in the company’s talent strategy. Act as a strategic partner to the business providing insightful, innovative thinking and problem-solving on critical HC issues
Optimize the HC function/team, modernizing and refining key processes and activities aligned to the achievement of the company’s strategic objectives
Provide HC guidance on special projects, HC analytics & reporting, talent reviews, training, change management, organizational design, and DE&I initiatives and matters
Strong view on talent as it relates to complex issues that vary across hourly and professional staff and ability to articulate and champion those views
Develop a talent strategy to address the needs of the frontline customer-facing staff and the professional staff of Percepta
Champion the company’s shift toward a more dynamic, flexible, and diverse talent model to include Big Gig, contract, and future-proof approaches to the talent that accounts for a modern workforce
Partner with key business leaders and stakeholders to develop comprehensive workforce plans that anticipate staffing needs in support of identified business strategies
Oversee the execution of our annual performance review and merit processes in adherence with our corporate program
Foster a culture of accountability, trust, recognition, and results among staff at all levels consistent with the short and long-term objectives of the organization driving adherence to the company’s corporate values
Proactively manage resource allocation and maintain a competitive approach to recruiting with the objective of assimilating high-potential talent throughout the world. Advise on people programs and processes to enhance talent attraction, retention, development, and succession. Partner with Finance in overseeing departmental budget and headcount
Develop comprehensive approaches to employee development, retention, and onboarding by refining or creating compensation and benefits, career paths and employee development, succession planning, and learning opportunities as appropriate to the needs of the business
Oversee compensation practices and philosophy to ensure salary benchmarking and surveys are handled on a regular basis
Respond to the HC demands of a global, highly matrixed organization with geographically distributed delivery centers, and assist in articulating global HC policy at the country and regional levels
Ensure branding and communications are relevant, up-to-date, and align with the corporate and human resource goals and objectives
Assist with opening new geographies for expansion for Percepta
Guide the HC team in supporting HR functions talent management, compensation, human resources policies and procedures, employee relations, organizational development, payroll, HRIS, branding, and communications
Partner with IT on HRIS and related systems, protocols, capabilities, and upgrades
Interact with vendors and external partners to create and maintain relationships and negotiate contracts
Partner with Legal to ensure compliance and mitigate organizational risks
A demonstrated and charismatic people leader to role model Percepta’s core values and culture focusing on diversity and consistently demonstrating personal leadership in these areas
Develop relationships with the employees of Percepta and become someone who is sought for advice and counsel on HC, cultural, and organizational issues. Facilitate integration of diverse workgroups, cultures, and newly acquired assets
Provide effective leadership, coaching, and development guiding leadership learning and development through the organizational development team
Coach and mentor HC teams to execute the company’s business strategy and financial targets as well as to deliver an employee experience that optimizes employee attraction and retention
Counsel, coach, and guide managers and staff in addressing concerns and complaints to assure fair and equitable treatment while ensuring compliance with local labor regulations and practices
Mediate employee relations and performance issues and provide counsel to fellow managers on appropriate methods of performance management
Maintain knowledge of domestic and relevant global HR policies, programs, laws, and issues, and serve as an advisor to business leaders as needed
Embrace engaging and frequent interactions with our people including travel to global locations
Qualification
Required
Bachelor's degree required
15+ years of relevant HC, industry, and business experience is ideal
At least 10+ years of progressive and HCBP leadership experience at scale, with 8+ years leading an HC function
Experience managing people and teams of various sizes in dispersed locations, preferably in global regions of the Americas, EMEA, and APAC demonstrating a strong cultural awareness
Solid knowledge of all facets of HC with specialized expertise in strategy, recruiting, performance management, compensation, and benefits
Broad and deep experience as an HC Business Partner supporting executives or senior leadership
General business and financial acumen with the ability to develop and utilize HC data and metrics as they relate to and impact business topics in finance, legal, IT, payroll, benefits, and administration
Excellent communication skills - written, verbal, and interpersonal - and an ability to tailor communication style to diverse audiences globally
Demonstrated capability in adapting and innovating HC practices and solutions and right-sizing them to the needs of a fluid, fast-paced, entrepreneurial organization
Results-driven, agile, change agent with the commitment and confidence to assume a leadership role in an evolving complex environment
Drive initiatives with limited resources and possess a “lead from the front” attitude to achieve desired results
Unquestionable personal integrity, fairness, and credibility are necessary to gain the trust and commitment of individuals at all levels of the organization
Demonstrated success at cultivating strong relationships with internal and external stakeholders and creating partnerships at all levels within the organization to achieve results
An empathetic and engaging individual listens well and is responsive, solutions-focused, and results-oriented
Passionate about the mission of Percepta, enthused by the challenges confronting the organization, and dedicated to achieving its goal
Experience leading larger frontline customer-facing hourly staff
Preferred
Advanced degree or MBA preferred
Certifications in HC a plus (SPHC, GPHR, etc.)
Customer Care and Customer Experience (CX) experience are desired
HC-related experience in opening new markets (geographies)
Company
Percepta
Percepta is a global, contact services company that builds customer loyalty.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashlynn Woods
Global Employee Experience Partner
LaSandra Johnson
Human Resources Business Partner II
Recent News
2025-10-06
2025-08-25
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