AT&T · 6 hours ago
Call Center Customer Service Representative
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $39K/yrAT&T is a global leader in communications and technology, and they are seeking a Call Center Customer Service Representative. The role involves handling customer service calls, resolving complex issues, and providing personalized product recommendations to enhance customer experience.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades
You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
You’ll instill confidence and loyalty in the customers you interact with through thoughtful listening utilizing your knowledge of AT&T’s products and services to effectively service and retain customers
You’ll resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services
When issues arise, you’ll step in to perform basic troubleshooting on both products and services
Qualification
Required
Call center or customer service experience
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
Benefits
Paid training you’ll complete from home and additional resources to support you
Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.
Employee Discounts of up to 50% off on eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
AT&T phone & AT&T wireless home phone
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase