The Skills Centre · 3 hours ago
Customer Service Manager
Trail, OR
Full-time
Onsite
Mid LevelThe Skills Centre is a company seeking a Customer Service Manager to coordinate Front End operations and provide exceptional customer service. The role involves ensuring compliance with company programs, training associates, and overseeing transactions to enhance customer loyalty and experience.
Non ProfitSkill AssessmentSocialTraining
Responsibilities
Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft
Handle customer and Associate concerns and provide guidance as required
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety
Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs
Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs
Qualification
Required
Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty
Ensures compliance with Company programs, while maintaining operational standards
Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft
Handle customer and Associate concerns and provide guidance as required
Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers
Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety
Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines
Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing 'Failure to Deactivate' Logs
Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy
Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs
Company
The Skills Centre
The Skills Centre offers skills training, employment programs, workplace learning and wellness programs for youth.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Employment and Social Development Canada (ESDC)
2023-05-30Grant
Company data provided by crunchbase