Pomeroy · 9 hours ago
Deskside Technician II
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expPomeroy is seeking a Deskside Technician II to provide top-notch service to end users and clients. The role involves resolving technical issues, responding to help desk tickets, and providing on-site support to ensure service needs are met.
Consulting
Responsibilities
Identifies, researches, and resolves technical problems
Responds to help desk tickets and escalations
Required to meet the monthly metric standard for 150 tickets (200 Goal) closed a month
Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests
Provide walk in support on-site to end users
Assist with AV Support as necessary
Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
Assist with asset disposition
Organize, track, and update Assets accordingly (Asset Management)
2nd POC for escalated/expedited requests
Assisting with on-site projects for the client
Qualification
Required
1-3 years help desk experience required
Advanced computer skills required
Familiarity with devices within an enterprise environment
Experience working with Windows OS versions 7-11 and Mac OS
Demonstrates excellent verbal communication and writing skills
Demonstrates good customer service skills and motivation
Must be responsible and dependable
Must have reliable transportation
Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
Ability to work well with various people from staff to high-level administrators
Preferred
1-2 years AV Support preferred
CompTIA A+ preferred
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase