Sysco · 3 hours ago
Customer Service Manager
Freshpoint Central California
Full-time
Onsite
Mid, Senior Level
$58K/yr - $87K/yr
5+ years expUS1158 FreshPoint Central California, Inc. is a leader in foodservice distribution. The Customer Service Manager is responsible for hiring, training, and supervising the Customer Service Department, ensuring high levels of customer satisfaction through effective management of sales and account support functions.
Electrical DistributionFood and BeverageFood DeliveryHealth CareHospitalityLogisticsMarketingMeat and PoultryRestaurantsSales
No H1B
Responsibilities
Recruit and onboard employees for the Customer Service Department
Develop and deliver training programs to enhance team skills and productivity
Supervise daily operations and provide leadership and guidance to the team
Establish goals and strategies to improve departmental performance
Monitor progress to ensure alignment with organizational priorities and objectives
Oversee sales support and account-related activities within the department
Facilitate seamless coordination between sales and service teams for optimal results
Design and maintain processes to provide exceptional customer service
Address customer concerns, ensuring prompt and satisfactory resolution
Collaborate with external customers, internal colleagues, and distribution partners to optimize customer service activities
Coordinate sales and service functions, ensuring smooth execution of department initiatives
Communicate with Sales Management to address potential issues proactively and Identify sales opportunities to maximize sales penetration
Monitor and analyze Customer Service effectiveness reports (daily, weekly, and monthly) through performance reviews and continuous feedback
Identify areas for improvement to develop, implement, and maintain procedures to enhance efficiency and service quality
Promote department goals and objectives through strategic planning and supervisory oversight
Manage the CMP process effectively
Make critical decisions independently, including: Weekly scheduling
Hiring decisions (90% autonomy) and defining departmental job responsibilities
Incentive payouts, procedural changes, and implementation of new processes
Qualification
Required
High school diploma or equivalent
Valid driver's license with a driving record that meets company insurability standards
2 years of specialty experience or 5 years of relevant industry with sales management experience
Familiarity with sales support and account management processes
Ability to effectively manage multiple projects and workstreams simultaneously
Familiarity with customer service activities and processes
Proficiency in managing interdepartmental and cross-departmental communications to ensure smooth operations
Solid understanding of distribution warehouse operations and logistics
Technologically adept, with experience using various tools and resources to enhance efficiency
Exceptional verbal and written communication skills
Proven ability to address and satisfy customer and colleague needs
Ability to motivate, mentor, and supervise staff effectively
Experience in managing individuals, including training, development, and disciplinary actions
Strong decision-making skills to foster team success and handle department dynamics
Exceptional organizational skills to prioritize and execute tasks efficiently
Adept at handling crisis situations with professionalism and composure
Proven analytical skills for problem-solving, critical thinking, and strategy development
In-depth understanding of customer needs and a commitment to delivering exceptional service
Strong ability to resolve customer issues with professionalism and empathy
Expertise in developing and implementing strategies to enhance service performance
Skilled at analyzing challenges and identifying opportunities for process improvements
Proven ability to prioritize tasks and manage competing responsibilities effectively
Resilience in adjusting to evolving customer and organizational needs while staying calm under pressure
Preferred
Bachelor's degree in Business, Business Administration, Management, Sales, Marketing, Hospitality or Culinary Arts
Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Bilingual proficiency in English and Spanish
Benefits
You may be eligible to participate in the Company's Incentive Plan.
Company
Sysco
Sysco sells, markets, and distributes food products to restaurants, hotels, and other hospitality businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
Bank of America
2025-09-05Post Ipo Debt· $3B
2025-02-25Post Ipo Debt· $1.25B
1978-01-13IPO
Leadership Team
Kevin Hourican
President and CEO
Peter Jackson
Chief Executive Officer Sysco Europe
Recent News
2026-01-22
vegconomist - the vegan business magazine
2026-01-08
Company data provided by crunchbase