LSEG · 20 hours ago
Customer Success Manager, Trading
Chicago, IL
Full-time
Hybrid
Mid Level
$98K/yr - $162K/yr
3+ years expLSEG is a leading global financial markets infrastructure and data provider. They are seeking a Customer Success Manager specialized in Trading to connect strategic clients with LSEG’s software solutions, ensuring successful adoption and value realization throughout the customer journey.
ConsultingData ManagementDatabaseFinanceFinancial ServicesInfrastructureStock Exchanges
Responsibilities
Act as subject matter expert for LSEG Trading solutions, including our flagship desktop Workspace , and our content across Commodities
Own the customer engagement for your portfolio: contact users, build relationships, provide thought leadership, and ultimately drive adoption of our solutions
Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them
Demonstrate and educate new customers on how to use our products and technologies, including the Workspace platform, in a manner that is tailored to their specific use-case
Monitor and assess customer health leveraging internal dashboards and your understanding of your customer business goals
Conduct Business Reviews: co-create and review success/value plans with your clients to align our solutions to their needs, share product roadmaps and review milestones
Uncover new opportunities by actively asking questions, sharing, and collaborating with Sales to upsell and cross-sell
Work with other teams such as Account Managers, Implementation Specialists, Product, Customer Support and Sales Strategy, to ensure we're addressing your customers’ needs, acting as their voice at LSEG
Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption
Qualification
Required
+3 years of experience in the financial services industry, preferably in relationship management, sales, or other customer facing role
Understanding of Sales & Trading, structure of a Trading desk, venues and technologies used
Knowledge of Commodities & Energy Industry
Knowledge of Equity Markets & Analysis
Genuine curiosity about emerging technologies and APIs, Python knowledge a strong plus
Ability to use data to make decisions, analyze trends, simplify complex problems and express themselves thoughtfully communicating both business and technical concepts
Strong interpersonal skills and experience building relationships internally and externally, ideally with a broad range of stakeholders at different levels: C-Suite, Heads of Desks, end-users in Front/Middle/Back office
Experience facilitating customer meetings and presenting to an audience in a concise and inspirational manner
Strong problem-solving skills
Ability to navigate a complex organization and to adapt to a fast-paced environment and rapidly- changing market
Proactive and positive attitude
Highly motivated self-starter who works well with a lot of autonomy and knows how to prioritize different tasks
Benefits
Annual Wellness Allowance
Paid time-off
Medical
Dental
Vision
Flex Spending & Health Savings Options
Prescription Drug plan
401(K) Savings Plan and Company match
Basic life insurance
Disability benefits
Emergency backup dependent care
Adoption assistance
Commuter assistance
Company
LSEG
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.19BKey Investors
Microsoft
2023-09-07Post Ipo Secondary· $2.87B
2023-05-16Post Ipo Secondary· $3.32B
2022-12-11Post Ipo Secondary· $2B
Leadership Team
David Schwimmer
Chief Executive Officer
Pascal Boillat
Chief Operating Officer
Recent News
Crowdfund Insider
2026-01-23
2026-01-22
Crowdfund Insider
2026-01-17
Company data provided by crunchbase