Tekton · 3 months ago
User Support Specialist
Grand Rapids, MI, US
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrTekton is a company focused on providing exceptional user experiences, and they are seeking a User Support Specialist to deliver world-class support to end users. The role involves addressing user inquiries, processing orders and warranty requests, and troubleshooting issues on Tekton.com.
AudioAudio Recording and ProductionSoftware
No H1B
Responsibilities
Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
Review and process tool warranty requests
Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
Help troubleshoot issues users may experience on Tekton.com
Contribute to making Tekton.com an exceptional experience for end users
Review and process orders and payments
Qualification
Required
Knowledge of hand tools and their applications
Experience in customer service, data management, or related fields
Eligible to work in the United States without visa sponsorship
Benefits
Health, dental, vision, life, hospital indemnity, and long-term disability insurance
Paid time off
A 401(k) program
Tuition reimbursement
Company
Tekton
Tekton provides dictation solutions, including portable and integrated systems, and custom solutions based on enterprise document workflow.
Founded in 1962
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-08-05
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2025-06-27
Company data provided by crunchbase