Care Access · 11 hours ago
Director, Information Technology
United States
Full-time
Remote
Director/Executive
15+ years expCare Access is working to make the future of health better for all. The Director of Information Technology leads IT operations and infrastructure in a fast-paced healthcare environment, managing a team and overseeing outsourced support while driving operational excellence and leveraging emerging technologies.
Clinical TrialsHealth Care
No H1B
Responsibilities
Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management
Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction
Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization
Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency
Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives
Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges
Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management
Partner with stakeholders across the organization to align IT services with business needs and priorities
Develop and maintain IT policies, procedures, and documentation
Evaluate and implement new technologies to improve efficiency and support organizational growth
Maintain a current IT roadmap aligned to business priorities and technology trends
Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements
Champion IT best practices and provide training and guidance to end users
Qualification
Required
Proven leadership of IT operations at enterprise scale. Ability to set strategy, drive execution, and deliver measurable outcomes
Strong experience administering and optimizing Microsoft 365 environments
Experience managing mixed Windows and Mac endpoint environments
Working knowledge of identity and access management platforms, specifically Okta and Microsoft Entra
Familiarity with Azure or AWS cloud platforms, with the ability to oversee cloud infrastructure and make strategic decisions
Demonstrated experience with AI technologies, whether through organizational rollouts, internal support enablement, or automation initiatives
Experience in healthcare or a related regulated industry
Proven ability to manage IT budgets and negotiate with vendors
Experience managing outsourced support resources and third-party service providers
Strong communication skills with the ability to partner effectively across all levels of an organization
15+ years of experience in information technology or related fields
7-8+ years of management experience leading technical teams, including people leadership and program ownership
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience
Preferred
AWS or Azure certifications preferred but not required
Call center or contact center technology experience
Experience supporting distributed or fully remote workforces
Benefits
Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match
Company
Care Access
Care Access helps people learn more about their health and participate in clinical research to help find new medicines and cures.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-08-26Grant
Leadership Team
Ahmad Namvargolian
CEO, Co-Founder
Recent News
2026-01-23
Company data provided by crunchbase