Brightline · 9 hours ago
Member Support Specialist (Remote, 9am - 6pm PST shift)
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $27/hrBrightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care. They are seeking a Member Support Specialist to assist members with signing up, scheduling, billing, and other administrative tasks to ensure a seamless experience for families accessing their services.
Child CareFamilyHealth CareHome Health CareMental Health
Responsibilities
Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Supporting Providers with a variety of administrative tasks
Answering all admin-related questions between sessions
Conducting eligibility checks, filing claims, and collecting member payment
Keeping our internal software tool for the Member Support team ultra-organized
Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
Qualification
Required
A passion for our mission to redefine behavioral health for children and their families
A desire to create a one-of-a-kind member experience and a background in providing excellent customer service
The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families
Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you'll thrive if you can learn them quickly and provide feedback on how to make them better
Excellent communication skills (written and verbal) and organization skills
Ability to revel in the details and commitment to following through on all tasks, simple and complex
Preferred
Previous experience managing a medical office and/or familiarity with insurance billing are a bonus
Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish
Benefits
Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
12 Company Holidays, Time Off, Parental Leave
Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
Company
Brightline
Brightline is a med-tech company that provides behavioral healthcare services for children and their families.
Founded in 2019
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$212MKey Investors
Northwell HealthKohlberg Kravis RobertsGoogle Ventures
2022-07-12Series C· $10M
2022-03-29Series C· $105M
2021-06-16Series B· $65M
Leadership Team
Naomi Allen
CEO and Co-Founder
Giovanni Colella, MD
Co-Founder and Executive Chairman
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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