Harmonic · 11 hours ago
Account Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$100K/yr - $250K/yr
2+ years expHarmonic is a startup discovery engine dedicated to mapping out the startup landscape and ensuring promising founders receive funding. The Account Manager will be the primary contact for around 80 clients, focusing on customer relationships, driving account success, and relaying customer needs to the product team.
Business Information SystemsInformation TechnologyManagement Information Systems
Responsibilities
Own the entire customer relationship from onboarding, to upsells, and through to future renewals
Work with the world's leading venture investors to drive success with mission-critical software
Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business
Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value
Refine your craft and our processes, and evangelize those practices within our broader team
Forecast with accuracy to ensure we're focusing on the right customers
Qualification
Required
Bachelor's degree and coursework in either business, sales, marketing or adjacent fields
Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies)
A resourceful, roll-up-your-sleeves mentality - you'll help us refine what great looks like
Comfort with ambiguity and rapidly changing sales environments
Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists)
Technical acumen, and the ability to learn software products very quickly
An excitement to work in person 4+ days of the week at our office: + NYC, Flatiron (a half block west of Madison Square Park)
Benefits
Top of the line health, dental and vision insurance, with 100% premium covered
401k matching
Free lunch in office
Monthly team dinner (we have a lot of foodies) for each office
Commuter benefits
Company
Harmonic
Harmonic is the complete startup database.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30MKey Investors
Sozo Ventures
2022-11-06Series A· $23M
2021-03-01Seed· $7M
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