Westchester Medical Center Health Network · 15 hours ago
TeleHealth Data Specialist
Valhalla, NY
Full-time
Onsite
Entry Level
1+ years expWestchester Medical Center Health Network is seeking a TeleHealth Data Specialist to perform clinical support duties. The role involves managing patient information, entering clinical data accurately, and providing support to clinical staff in the Operations Center.
Hospital & Health Care
Responsibilities
Assists in the management of patient information in the Clinical Operations Room (COR)
Consistently verifies patient census at assigned units
Enters information appropriate for new admissions when asked by CCRN
Retrieves patient data from hospital's systems and enters it in eCM with speed and efficiency
Completion of Care Plan data points needed for Best Practices and APACHE scoring
Provides direct support to clinical staff in the Operations Center with the clinical use of eCM and hospital HIS systems
Assists client hospitals with the use of eCM when necessary
Demonstrates attention to detail with accurate, timely and complete data entry and retrieval
Answers, prioritizes and directs telephone calls in the COR
Maintains a variety of databases, spreadsheet and project assignments
Evaluates faxed information from clients and labels appropriately for review by ICU Care clinicians
Reports administrative problems, technical problems or suboptimal communication between tele-ICU and ICU health care professionals using a defined reporting process
Provides assistance within job description responsibilities for other staff members as requested
Demonstrates positive customer relation skills as evidenced by the following: Exhibits communication skills that facilitate interchange between health care workers to provide quality patient care outcomes
Effective interpersonal skills necessary to interact with tele-ICU clinicians
Professional telephone etiquette
Follows through with issues in a timely fashion
Demonstrates enthusiasm and interest in response to requests and calls to the tele-ICU
Provides exceptional customer service to all ICU staff, patients and family members
Provides courteous, enthusiastic telephone communication to care givers at monitored ICUs
Promptly responds to request for service and assistance
Manages difficult or emotional customer situations
Responds promptly to customer needs
Responds to requests for service and assistance
Meets commitments
Qualification
Required
1 year of administrative and/or customer service experience
High school diploma or equivalent
Preferred
Nursing student or some medical training
Prior experience in a health information environment or medical terminology
C.M.A, C.N.A, or E.M.T certification
Company
Westchester Medical Center Health Network
The Westchester Medical Center Health Network (WMCHealth) is the pre-eminent provider of integrated health care in New York’s Hudson Valley region, serving nearly 2.5 million residents across more than 6,000 square miles.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Sean S. Tedjarati, MD, MPH, MBA, CPE
President and CEO WMCHealth Physicians, Advanced Physicians Services
Anthony Frank
Executive Vice President and CFO
Recent News
Crain's New York Business
2025-06-25
Connecticut Post
2025-05-30
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