NEOGOV · 10 hours ago
PROGRAM SPECIALIST I
Everett, WA
Full-time
Hybrid
Entry Level
$51K/yr - $64K/yr
1+ years expNEOGOV is associated with the Everett Housing Authority, which is dedicated to creating affordable housing and fostering healthy communities. The Program Specialist I will assist clients and applicants with the HCV/Rental Assistance programs, providing essential customer service and administrative support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides telephone and reception area coverage; greets and helps customers, providing program information to the public, clients, landlords, and stakeholders; makes referrals to other staff persons within the department or agency; operates multi-line telephone system
Assists applicants in determining eligibility for housing and the type of housing that meets their needs; assists applicants in understanding HUD and EHA rules, regulations, programs, and services; assists applicants in completing their applications for housing; reviews applications for completeness and assists applicants with inquiries regarding application status
Conducts client interviews to collect information from clients in accordance with program policy, procedures, and regulations. Communicates with clients on a regular basis in person, on the phone, via video, and in writing. Responds appropriately and in a timely manner to resolve concerns and answer questions
Administers, interprets, and applies rules, regulations, policies, procedures, and other requirements needed for eligibility and continuing assistance. Educates and assists tenants and landlords with program requirements
Completes detailed data entry for client files quickly and efficiently. Prepares and maintains client files to ensure all files meet state government audit standards. Prepares statistical, status, and productivity reports
Processes a limited volume of annual and interim reviews by verifying household, income, expenses, and deductions; accurately calculates Housing Assistance Payments (HAP). Processes changes in HAP in a timely manner to ensure adequate notice to tenants and landlords. Sends notifications to landlords, tenants, and other agencies. Reviews and approves household composition changes
Documents changes in HAP that result from reviews; certifies payments and balances changes for monthly and semi-monthly check runs
Coordinates with language interpreters to serve clients with Limited English Proficiency
Supports continuous improvement of operations, including decreasing turnaround times, streamlining work processes, and working collaboratively with colleagues to provide seamless customer service to clients, landlords, and other agency departments
Participates in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork, and respect
Qualification
Required
Excellent verbal and written communication with a wide variety of audiences
Skill in reading, understanding, interpreting, and explaining complicated rules and regulations
Ability to remain calm under pressure
Ability to work respectfully and courteously with other EHA employees, residents, landlords, and the public
Knowledge of effective conflict resolution strategies and ability to effectively resolve disputes
Attention to detail and effective time management skills
Skill in managing, organizing, and completing a limited volume of tasks timely and efficiently
Ability to exercise independent judgment within organizational guidelines
Ability to speak, read, write, and understand English and follow oral and written directions
Proficiently use personal computer and programs (Outlook, Word, Excel, and specialized software programs)
Ability to perform basic math skills including addition, subtraction, multiplication, division, fractions, and percentages
Knowledge of Federal and local housing, community service and supportive service programs
A high school diploma
One (1) year of relevant paid work experience such as in property management, assisted housing, social services, or similar activity, or any equivalent combination of education, training and previous work experience that provides the required skills, knowledge, and abilities
Certification of the following (or equivalent): Fair Housing Certificate, or ability to obtain within 90 days; HCV Effective Interviewing, or ability to obtain within one year; HCV Specialist (Eligibility, Occupancy, Rent Calculation), or ability to obtain within one year
Preferred
Compassion and a passion for serving less-enfranchised people within the community
Fluency in Russian, Ukrainian, Vietnamese, Arabic or Spanish language
Experience working with a public housing authority
Knowledge and/or experience in property management and the Section 8 program
Experience using Yardi software
Benefits
Accrue up to 12 days of paid vacation in your first year of employment
13 days of sick leave each year
13 paid holidays each year
A strong benefit package including robust health, dental, vision and life insurance, as well as a pension plan (PERS)
Long Term Disability Insurance
Employee Assistance Program
Wellness Program
Tuition reimbursement
Work that makes a difference!
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
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2025-10-31
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