NEOGOV · 16 hours ago
Community Service Team - Lead
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$129K/yr - $163K/yr
3+ years expNEOGOV is a part of King County's Wastewater Treatment Division, focusing on protecting public health and the environment. The Community Service Team Lead will oversee the Community Services Unit, engaging with the public regarding wastewater projects and ensuring equitable decision-making while managing key performance indicators and continuous improvement efforts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Support the work unit leadership team in planning, prioritizing, and implementing work to meet commitments aligned with organizational goals
Coach and mentor staff on complex issues in ambiguous environments where clear guidance is not provided
Maintain and track key performance indicators (KPIs) to meet customer needs and priorities, which may include coaching and/or mentoring, KPI checks, review and quality control of public-facing materials, and reporting
Administrative duties support which could include planning team meetings and retreats, mandatory training compliance, and cross-division coordination
Serve as outreach lead for complex projects and programs, including directing and managing consultant teams
Coordinate unit work across major capital programs and projects to ensure consistency of service and staff experience in meeting customer needs and priorities
Lead or support continuous improvement efforts including technical working sessions, customer relationship management database, accessibility compliance, and other efforts as assigned
Serve as acting supervisor, work group lead for Incident Response, and other duties as assigned
Qualification
Required
Demonstrated experience in advising staff and making decisions on complex issues where established guidelines or procedures may not exist or are not clear
At least 3 years of experience leading and being the public face of public participation processes to advance large infrastructure or projects
Demonstrated experience coaching or mentoring staff on public facing outreach projects or programs
At least 3 years of experience with planning and implementing equity and social justice efforts
At least 3 years of experience directing and managing consultant teams in support of community outreach efforts
Preferred
Working knowledge of wastewater systems and operations
Experience working with Project Management Body of Knowledge fundamental practices and techniques
Experience supporting public agency incident response efforts
Experience working in FEMA Incident Command structure
Experience working with multiple capital delivery methods, including design-build-build, progressive design build, and general contractor/construction management
Experience using LEAN techniques to improve processes
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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