SBH Fashion · 3 hours ago
Director of Operations
Los Angeles, CA
Full-time
Onsite
Director/Executive
$150K/yr - $150K/yr
10+ years expSBH Fashion is seeking a Director of Operations to oversee the day-to-day operations of their commerce business, focusing on enhancing customer experience. The ideal candidate will manage Shopify-based e-commerce platforms and coordinate logistics to ensure timely order fulfillment while collaborating across departments to meet company goals.
FashionLifestyle
Responsibilities
Manage and optimize the Shopify platform, ensuring the website is fully operational, updated, and optimized for conversions
Oversee the logistics and supply chain operations, ensuring products are stocked, orders are fulfilled accurately, and shipping is timely
Continuously improve the customer experience by analyzing feedback, monitoring website performance, and making data-driven enhancements
Oversee customer experience team and drive performance
Work closely with the marketing team to develop and execute promotions, sales, and campaigns that drive traffic and increase sales
Coordinate with third-party vendors and 3PL to ensure SLA adherence
Monitor key performance indicators (KPIs) related to sales, customer satisfaction, fulfillment speed, and other critical areas
Ensure compliance with e-commerce regulations, including privacy policies, payment processing, and product regulations
Lead efforts to improve customer service processes, including managing escalations and enhancing post-purchase engagement
Develop strategies for reducing operational costs while improving efficiency and maintaining high levels of customer satisfaction
Keep up with e-commerce trends, tools, and innovations to stay competitive in the online retail space
Qualification
Required
10+ years of Direct-to-Consumer ecommerce operations experience, including 3PL vendor management and customer service team management
Deep Shopify, Meta, Amazon, and TikTok commerce platform expertise
Strong analytical and Excel skills, with the ability to analyze and interpret data to drive decisions regarding operations and customer service processes and improvements
Proficient in using e-commerce tools and software (Shopify, inventory management systems, analytics platforms, etc.)
Strong understanding of e-commerce logistics, including warehousing, fulfillment, shipping, and returns
Experience in optimizing customer experience across the entire online shopping journey
Strong leadership and team management skills, with the ability to collaborate cross-functionally
Excellent problem-solving and organizational skills, with a focus on detail and efficiency
Preferred
Bachelor's degree in business, logistics, marketing, or related field (preferred but not required)
Company
SBH Fashion
SBH Fashion is a staffing and recruiting company providing fashion staffing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase