Salesforce · 13 hours ago
Program/Project Management, Senior Manager (Customer Success)
Indianapolis, IN
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
10+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation and collaboration. The Senior Manager, Program Management will lead large-scale, cross-functional initiatives, ensuring alignment with the company's business strategy and enhancing customer experience.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Drive the strategic development of large-scale, cross-organizational programs by understanding and contributing to the overarching business strategy, bridging the gap between cross-functional teams to realize the program vision
Build cross-functional relationships and proactively drive alignment across diverse stakeholder groups
Collaborate with Product Managers, Product Architects, Support Engineers, and Success Managers to design delivery models that best suit the customer experience
Partner with experience teams to influence technology and process building that aligns with Customer Success strategies
Adapt communication style and content to necessary audiences, from executive leadership to cross-functional working groups
Develop the program approach and lead the charge to successful delivery by driving program plans and all related launch activities tied to Product, Offer, and Experience launches through our formal stage gate process
Partner with Digital Enterprise Technology and other shared services teams to staff, prioritize, and capacity plan across all programs using agile methodologies
Lead dynamic team meetings to foster cross-team collaboration and drive fearless decision-making, ensuring program alignment and securing executive buy-in and support
Successfully bridge the gap between strategy, capacity, content, technology, engineering, support delivery, and global enablement
Develop, implement and champion PMO best practices across the organization, including program plans, risk management practices, and stakeholder engagement strategies
Qualification
Required
10+ years of Program Management experience in a highly matrixed environment
Outstanding organizational, communication (verbal, presentation, written), and interpersonal skills
Strong understanding of Salesforce products and how they integrate to offer comprehensive solutions to our prospects and customers
Proven experience working with global teams across multiple cultures, time zones, departments, and functions
Ability to establish credibility and rapport with senior executives, technical, and non-technical team members
Ability to anticipate problems, develop mitigation plans, and effectively escalate gaps to leaders
Flexibility and agility in shifting direction quickly as priorities change
Strong problem-solving skills, process-driven mindset, and resourcefulness
Analytical thinker willing to make cross-functional decisions in a fast-paced, dynamic environment
Self-starter; willing to dig in and get the job done with minimal guidance
Embody Salesforce's core values of Trust, Customer Success, Innovation, Equality, and Sustainability
Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM)
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
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