Technical Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

BankOnIT · 10 hours ago

Technical Support Specialist

positionOverland Park, KS
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

BankOnIT is seeking a Technical Support Specialist to provide technical support to end-users facing day-to-day technical issues. The role involves troubleshooting software, hardware, and network problems, acting as the initial contact for technical support, and guiding users through solutions in a call center environment.

BankingBusiness DevelopmentFinancial Services
check
Growth Opportunities

Responsibilities

Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
Troubleshooting issues related to systems, networks, applications, etc
Act as the initial contact for all end-users that need technical support
Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate
Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed
Follow defined procedures and policies to resolve recurring issues
Escalate or involve senior technicians on more sensitive or complex end-user problems
Perform related work as required

Qualification

Technical supportTroubleshootingNetwork systemsDesktop operating systemsTechnical certificationsCommunication proficiencyProblem solvingTeam playerTime management

Required

Basic understanding of desktop operating systems, various software applications and PC/Server/Network hardware
Basic understanding of principles and theories of network systems and management
Basic understanding of Internet technologies and products
At least one year of technical work experience or equivalent education

Preferred

Two or more years of technical work experience
One or more relevant technical certifications (e.g., A+, Network+ and Security+)

Company

BankOnIT

twittertwittertwitter
company-logo
BankOnIT is a provider of secure information technology solutions for community financial institutions.
dateFounded in 2003
location
Oklahoma City, Oklahoma, USA
people-size201-500 employees
web-link
https://www.bankonitusa.com/

Funding

Current Stage
Growth Stage

Recent News

Crowdfund Insider
UFS, BankOnIt Announce Community Banking Tech Merger
2025-10-20
PR Newswire
UFS and BankOnIT Unite to Expand Possibilities for Community Banks
2025-10-15
Company data provided by crunchbase