Johns Hopkins Medicine · 10 hours ago
Training & Instructional Designer - RCM
DC-Baltimore Area
Full-time
Onsite
Mid Level
$31.06/hr - $51.29/hr
3+ years expJohns Hopkins Medicine is a leading healthcare institution seeking a Training & Instructional Designer for their Revenue Cycle Management team. This role involves developing and delivering high-quality training solutions to enhance workforce development and operational excellence within the organization.
Health CareHealth DiagnosticsHospitalMedicalTraining
Responsibilities
Deliver classroom and virtual training for new hires and existing staff
Introduce new or updated processes, system upgrades, regulatory/payer changes, and workflow enhancements
Facilitate assessments, evaluate retention, and ensure learners receive clear instructional support
Design and develop instructor-led courses, eLearning modules, scripts, and multimedia content
Conduct needs assessments and apply adult learning principles to all training solutions
Create job aids, guides, and documentation that support operational workflows
Ensure training content is accurate, relevant, and aligned with department standards
Work closely with RCM leadership, IT teams, subject matter experts, and operational partners to document processes and gather requirements
Adjust training approaches to evolving needs and provide consultative recommendations
Participate in project teams and support training components tied to new initiatives
Track learning program effectiveness through course evaluations, proficiency testing, and performance metrics
Recommend enhancements to improve outcomes, engagement, and operational efficiency
Maintain training records and ensure updates to content are timely and accurate
Qualification
Required
Bachelor's degree in Instructional Design, Organizational Development, Adult Education, Business, Teaching, or related field
Minimum 3 years of experience in adult education/training
Preferred
Experience with hospital billing systems (Epic strongly preferred)
Understanding of Revenue Cycle workflows, patient accounting, and healthcare terminology
Experience developing eLearning or multimedia content
Project management experience a plus
Minimum 3 years of health care operations, finance, or Revenue Cycle experience preferred
Ability to troubleshoot technical issues during training sessions
Epic experience highly preferred
None
Benefits
Full medical, dental, and vision plans
Retirement plans
Paid time off (PTO)
Tuition reimbursement for you and your dependents
Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package including Paid Time Off
Company
Johns Hopkins Medicine
Johns Hopkins Medicine specializes in medical education, research, and clinical care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
United States Agency for International Development
2022-08-04Grant· $200M
Leadership Team
Heather Lowe
Executive Speechwriter to the Dean and CEO
Theodore DeWeese
Interim Dean of the Medical Faculty and CEO of Johns Hopkins Medicine
Recent News
2026-01-23
News-Medical.Net
2026-01-23
2026-01-06
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